Product Specialist (German Speaking)

About Blackcircles.com & DriverReviews

Blackcircles.com is the leading online tyre retailer in the UK and one of the nation’s most successful e-commerce businesses. Founded in 2001, the business has developed a customer centric approach to disrupt the UK automotive sector through its simplified click and fit tyre service, offering customers excellent service and affordable prices from all leading tyre manufacturers. With over one million searches per month on its award-winning website, the company is changing the way the UK buys tyres.

In 2021, DriverReviews was launched, and has quickly grown to become Europe’s largest verified tyre reviews platform - syndicating more than 360,000 tyre reviews from genuine, verified motorists. DriverReviews’ aim is to be the most globally recognised and trusted tyre reviews platform, and is currently seeking to appoint a Product Reviews Specialist (German Speaking) to support the business in this next phase of exciting growth plans.

Role Summary

• Role: Product Reviews Specialist (German Speaking)
• Company: DriverReviews/Blackcircles.com
• Location: Edinburgh (a small amount of travel to Germany will be required)
• Department: DriverReviews

Role Profile

DriverReviews is currently seeking to appoint a Product Reviews Specialist (German Speaking) to support the next stage of this exciting project’s growth. Working closely with the Director of Operations, this person will play a key role in the day-to-day operations and development of the DriverReviews review platform.

The right candidate for this role will be extremely collaborative, enthusiastic, driven and have a good eye for detail. Responsibilities include moderation and processing of customer reviews, learning and understanding the different legal points regarding customer reviews, collaborating with partners to help support the growth of reviews for their business, gathering feedback, and offering recommendations to the Director of Operations and product development team.

To be successful as a product reviews specialist, you must have a passion for the products you work with, have a keen eye for spotting market trends, a willingness to inspire partners, and the ability to work both independently and within a team.

Key Skills and Responsibilities:

• Support the day-to-day operational functionality of the review’s platform, including review processing and moderation, partner reporting suite and associated tools.
• Work with the Director of Operations to continually challenge and evolve the reviews platform to be best in class.
• Work closely with the product development team to help manage and maintain the reviews platform and associated tools.
• Deepen relationship with partners to help support a smooth integration of reviews solutions into their digital channels and in line with agreed roadmap timings.
• Liaise with partners on product performance, review collection and moderation results.
• Ensure client expectations are met in terms of partnership commitments.
• Report regularly data and insights from the reviews platform to support internal presentations.
• Follow and analyse market trends to ensure the reviews platform maintains a lead on the competition.

Key Personal Criteria

• Bilingual in German and English is essential
• A high level of attention to quality, detail and accuracy is required.
• Confident to work from own initiative.
• Proactive and driven attitude.
• Experience of collaborating with partners and as part of a team.
• Ability to adapt to an ever-changing environment and prioritise workflows when ad hoc tasks are introduced.

What we will offer

• Salary: Up to £25,000 per annum (dependant on experience)
• Hours: Normal hours of work are 9am to 5.30pm Monday to Friday with a one-hour lunch break
• Location: Edinburgh
• Holiday entitlement of 30 days including public holidays (including your birthday)
• Colleague discretionary bonus scheme of up to 10% of base salary dependent on hitting targets
• Pension – employer contributions of 5%
• Perkbox membership
• Cycle to work scheme
• 1 set of free tyres per year after completion of probation period
• Life Assurance of 4 x basic salary upon appointment
• Private Health Insurance for you after one year of service

Interview Process

Declaration of Interest: Please send a CV and covering letter to [email protected]