Product Support And Development Manager

At AAT it’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.

We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.

Term: Permanent * 2

Hours: Full time (35 hours per week)

Salary: £46,996.50 per annum

Location:  We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.

What exactly will you be doing?

As Product Support and Development Manager, you will work closely with the Product Manager and collaborate with colleagues across AAT to Support and contribute to the development of our product strategy and delivery of our products and services to meet our KPIs, including progression, retention, engagement and growth.

Major objectives 

The key objectives for the role are:

·       Support the development and execution of product strategies to meet KPI targets including progression, retention, engagement and growth.

·       Identify and maximise product opportunities by supporting the creation of clearly defined value propositions that drive growth and engagement.

·       Oversee the development and delivery of products and services by briefing teams and coordinating timely customer and market insights.

·       Maintain current customer, market and product knowledge to inform product strategies and drive action across AAT.

·       Ensuring product opportunities are identified and maximised.

·       Supporting in the development of clearly defined product propositions that underpin growth and engagement, supporting KPI delivery.

·       Briefing and overseeing the development and delivery of products and services.

·       Co-ordinating relevant and timely customer and market insight, and maintaining up-to-date customer, market and product knowledge to drive action

What are we looking for?

We are looking for proactive and dynamic individuals to join our growing team. If you have the following skills and experience, we would love to hear from you:

·       Prior experience with new product development and managing the full product lifecycle.

·       Project management skills including briefing, scheduling, and managing complex activity schedules.

·       Excellent written and verbal communication skills.

·       Problem solving skills and analytical thinking.

·       Financial management skills including budgeting and new product budget management.

Knowledge or experience of a professional body or awarding body environment would be desirable.

What are the benefits?

At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:

• Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
• 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
• Great pension scheme, life assurance, and critical illness cover.

·       Health cash plan.

• Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.

·       Regular wellbeing initiatives.

• Cycle2Work scheme and much more.

Closing Date: The planned closing date for this role is 31 January 2024 at 17.00, however, we reserve the right to close the role earlier than planned.

It’s an exciting time to join AAT and we would love you to join us on our journey. In 2023 we achieved one-star company status in the Best Companies survey, and we have recently launched our strategy to 2030.

We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022 we exceeded our target for appointing females into senior positions.

Come and help us to make AAT an even better place to work!

Interested?

To apply please upload a copy of your CV and fill your application online.

If you have a disability, need further support, or reasonable adjustments to assist you in our process, please contact us at recruitment@aat.org.uk.