Professional Property Claims Handler

About the role

We have an exciting opportunity to start a rewarding career with AXA Commercial as a Property Claims Handler! You’ll be based in Birmingham office and will receive world class training to start your career with us.

Our Claims teamis responsible for managing all claims relating to Commercial Property. As part of the wider Claims function including Casualty, Motor Engineering and Commercial Motor.You’ll contribute to the strategic objectives of AXA Commercial whilst helping our customers protect what matters most to them. We're particularly interested in speaking with established Claims Handlers that have Property Claims experience.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from our Boltonoffice. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with your Reed Talent Solutions Consultant.

What you’ll be doing:

• Managing your own portfolio of claims offering coaching and development to colleagues where applicable.

• Ensuring the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.

• Using your initiative as well as information resources available to provide the best outcome for the customer.

• Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.

• Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

Working Hours & Shift Pattern:

Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week.

Induction & Training:

Life at AXA Commercial is all about giving businesses the confidence to thrive. And we know the best way to do that is by investing in our own people, because whether it be our journey to digital transformation or our unwavering commitment to continuous employee development, creating enviable expertise and empowering our colleagues equips them to better protect our customers. You’llbenefit from role specific training for the first 4 weeks in the position which will be fully office based and will receive ongoing support throughout your career.

About you

We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

What we’re looking for:

• Experience in a Property Claims environment handing a portfolio of claims.

• Proactive management of own caseload and a commitment to customer service

• Ability to make accurate and pragmatic policy and legal liability decisions.

• Developed quantum assessment and negotiation skills.

• Knowledge of underwriting practice and philosophy, policy wordings and relationships issues is desirable but non-essential.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £26,000 - £35,000 dependent on experience

• Annual company & performance-based bonus

• Contributory pension scheme (up to 12% employer contributions)

• Life Assurance (up to 10 x annual salary)

• 25 days annual leave plus Bank Holidays

• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave

• AXA employee discounts

• Gym benefits

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

About AXA

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.