About the role:
As a result of rapid growth plans a fantastic opportunity has arisen for an Onsite Support Engineer to join our team of dedicated technical experts. This is the ideal role if you are looking to join a successful and growing organisation, that can offer you long term career development within a well-established and growing technical team of Tier1, Tier2 and Tier 3 Engineers.
This is a full time, permanent role, offering an immediate start for a dedicated Onsite Support Engineer who enjoys working within abusy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills.
The successful candidate will be required to complete a satisfactory DBS check.
The successful candidate will also be required to travel between the Birmingham Site and the Tamworth Site.
You will be responsible for:
Responding to and resolving technical queries from end users and VIPs
MDM administration
Apple Mac application packaging
Desktop troubleshooting
Ensuring Customer Documentation is kept up to date
Working with the team to identify and implement changes to the Customer Environments to address common issues
Assisting with project delivery and roll out of equipment
Providing the highes tlevel of Customer Service
Key Skills:
Experience insupporting Apple MacOS
Experience insupporting Windows Desktop
Strong people skills
Strong grasp of networking fundamentals TCP/IP DNS DHCP
Able to be self-sufficient and driven
Willing to learn new skills
Experience of troubleshooting issues with AV equipment
Experience of trouble shooting issues with printers and network shares
Ability to provide VIP support both remote and face to face
Detail oriented and organised
Have an ability to work independently, autonomously and take initiative
Canmulti-task and proactively manage various issues and conflicting priorities
Have strong and effective written and verbal communication skills
Inaddition, the ideal candidate would also have experience in the following areas, however this is not essential.
MDM (MobileDeviceManagement) Especially
ADE (Apple Device Enrolment, previously DEP)
Application packaging
Jamf Pro
Jamf Connect
HP enterprise switching
HyperV? - >
Sonicwall console
Familiarity with AT, Confluence, Office365, AD
Win Server 2012+
Why Academia?
Academia Group is a fast growing, highly accredited, award-winning group of technology companies with a strong footprint in the educational space. We specialise in supplying software, IT hardware, training and managed service solutions to both public and private sectors.
Established in 2003, we employ 180+ dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £100m. Our growing customer base means we have now worked with every single university in the UK. Furthermore, as Ranked #1 supplier on many national frameworks, we are growing our provision more soto strengthen our position. We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertise and ability.
Winner of the highly coveted, CRN Reseller of the Year (£31m-£200m) 2023 award.
The CRN Channel Awards are the most prestigious awards in the UK IT channel.
With hundreds of entries and a rigorous judging process, to win a CRN Channel Awards is the highest accolade in the UK IT industry.
Benefits
Gym Membership contribution
Health Cash Plan
Life Insurance
Increased annual leave with length of service
Free full day annual leave on your birthday