Programme Lead

Programme Lead

Delivering, end to end on the assigned programme(s), ensuring that objectives are met and the expected benefits and business outcomes are realized. Leads the Programme's Executive and other Governance Committee's with energy and drive; empowered to direct the Programme and take decisions.

A growth mindset and willingness to champion change is a key requirement for this role.

Lead a cross functional matrix team. To ensure data and reporting is up to date and accurate for customer programmes and process steps are followed from instruction through to handover

Delivery

Accountable for the delivery of the assigned programme- providing strategic context, direction and leadership to the team. ensuring outcomes are achieved with end-to-end accountability for delivery of the changes.

Monitor programme delivery plan, resource deployment and overall co-ordination to deliver quality outcomes, on time, within budget, and following the agreed fulfilment process.

Ability to create and communicate the vision of the programme and drive the key outcomes and results.

Have a good understanding of project management tools and methodologies - agile and waterfall and able to put into practice.

Ability to step up to cover for Head of Delivery absence in partner meetings/ SLT and transformation.

Understands and drives Business's business strategy.

Define, prioritise and achieve strategic objectives of the programme- accountability for benefits realisation

Interrogate live dashboard data to drive action and decisions around risks and issues.

To produce suitable updates to provide confidence and clarity that targets are being met or clearly mitigated

Leads governance and exec meetings with energy and drive, empowered to direct the programme and take decisions.

Ability to prioritise work stack to optimise the benefits and commercial viability for the business.

Drive process improvements to increase delivery productivity without compromising quality.

Stakeholder & Relationship Management

Champion a customer-centric approach to delivery, understanding and exceeding customer requirements and expectations.

Ability to handle conflict and drive issue resolution. Managing conflict in a constructive way.

Act as key interface for the programme, facing into the customer and partners.

Cultivate and strengthen relationships with partners, ensuring effective collaboration and communication and drive results.

Proactively working with the partners on transformation and improvements

Ensure coherent and optimised set of baseline delivery plans with an effective and strictly controlled change control process.

Working with key internal stakeholders to ensure full end to end process is optimal and efficient

Build & maintain effective working relationships with the Customers and the companies Commercial Demand, Delivery, Property & Finance teams to ensure the company policy is understood & applied consistently and improve certainty that objectives will be achieved by setting realistic expectations, delivering on commitments & effective communication.

Continuous Improvement

Ensure the team Identify areas for improvement & take ownership of specific issues through to resolution to drive improved performance and achieve targets. Escalate and progress resolution of issues as required.

Supplier Management

Manage 3rd party suppliers as valued partners, to deliver agreed targets on a defined group of sites by creating an environment that drives success & secures business targets through reporting and management of key deliverables

Risk, Issue & Dependency Management

Review with the team and proactively surface and record all risk, issues & dependencies, subsequently managing their mitigation and resolution or escalating those that cannot be solved

Landlord Equipment

With the AS and DM team ensure that at all times the companies, customers and third-party suppliers perform all duties with Landlords in line with the the companiesLandlord engagement policy.

Landlord Engagement: To adhere at all times to our Landlord Pledge of being professional, open, courteous, respectful and ready to talk, acting with integrity at all times.

Compliance & Security

To support and contribute actively to health and safety, environmental, business continuity and information security arrangements that meets our obligations to our customers

Experience (technical, managerial, industry)

• Significant experience of leading programmes
• Ability to drive cultural change and mindset shift within the organisation
• Ability to identify core issues and establish resolutions and new ways of working
• Experience of managing relationships with senior stakeholders, internal and external on a day-to-day basis
• Practical experience in senior positions of the definition, resourcing and execution of [strategic] programs
• Detailed experience of preparing project and program baselines and underlying detailed plans
• Practical experience of setting up and running real-time reporting and delivery management systems for major programs
• Experience of financial management (cost and benefits) in complex programs
• Practical experience of setting up and managing risk management systems
• Practical experience of coaching and educating in a business wide project and program management environment
• Familiarity with program management professional standards such as Prince 2 or MSP

Education level / Qualifications (professional, vocational)

Prince 2/MSP/PMI/ SAFe Agile or similar

Skills / Knowledge

High EQ associated with influencing and stakeholder management skills at varying levels and across matrix organisations

Proven coaching and mentoring experience

Excellent presentation skills including the ability to write reports/analytical skills.

Clear & concise communication skills within the business and externally with 3rd party suppliers & stakeholders

Strong planning & organisational ability in delivering business results.

Project People is acting as an Employment Business in relation to this vacancy.