Programme Manager

Come to work at SCL, have fun, feel inspired and be inspiring! Every single person who works at SCL is making a difference in our local communities and having a huge impact on children, young people, adults and employers.
We are a people powered business, and we understand the importance of great people in a high performing business. We are in the business of unlocking potential and we have been doing this for over 20 years.
Our people powered culture is what makes us different; our values, sporting background with strong teamwork mentality and focus on wellbeing creates powerful positive experiences for all our customers.
Our programmes and the experiences we provide are designed to achieve so much more than just a qualification. We focus on more than knowledge, skills and behaviours, our sporting heritage of over 20 years means we understand what it takes to develop a well-rounded person by unlocking their potential.
Main Purpose of Position
To successfully lead a team to achieve and exceed targets in line with business priorities and growth opportunities. The Programme Manager for Retail will play a pivotal role in the development and implementation of our Apprenticeship operational and quality practices. You will be an experienced manager who can effectively manage and lead a team of Trainers and IQAs to deliver outstanding teaching, learning and assessment and support our learners to achieve high quality outcomes.
You will be responsible for supporting, mentoring, coaching, and developing the team as required, ensuring our learners and employers receive a first-class learning experience whilst achieving and maintaining high quality retention and achievement rates above 60% for the Iceland contract. You will also be responsible for building excellent relationships with the client and actively promoting apprenticeships within the client sites and with managers.
Key Responsibilities and Duties
Work closely with the Quality Manager, Group Quality Team and Head of Client Design to plan and deliver exciting Apprenticeship programmes with innovative curriculum content, in line with market demand/customer needs.
Support the Head of Performance and Commercial Team to ensure there is sufficient delivery capacity to deliver the employer engagement/sales strategy.
Manage the daily activities of your team, setting KPIs and monitoring performance.
Effective case-loading, based on sector, geography and skills-set.
Carrying out observations of teaching, learning and assessment, implementing a programme of continuous improvement to support outstanding learner achievement.
Productive work flow through the implementation of robust processes and systems, working collaboratively with the Compliance, MIS and On-boarding teams.
Keeping accurate and compliant records, monitoring and reporting on performance, analysing data to identify intervention and risk.
Building effective relationships with internal and external stakeholders.
Contribution to the department’s SAR and QIP.
Achieve contractual starts target with support of Account Manager.Contractual Compliance and Quality
To ensure contractual, operational and funding compliance across the whole learner journey
To embed a culture of ‘right first time’
To lead by exampleGeneral Duties
Share SCL’s vision, mission, values and behaviours, and communicate them effectively
Participate in staff reviews and professional development activities and be actively involved in the company’s culture of high expectations
Value diversity and promote equality
Contribute to company events
Adhere to SCL’s policies and procedures including health and safety
Ensure good communication at all levels
Be responsible for safeguarding and promoting the welfare of children, young people and/or vulnerable adults
Any other duties that management considers appropriate
Represent the Company in promotional activities i.e. external events out of normal office hours as required.
Attend various network groups and ad hoc meetings.
Obtain feedback from learners and employers, analyse and make any appropriate improvements.Personal
To manage own personal development in line with agreed annual performance objectives
To ensure own training and development, including CPD, is up to date and compliant with relevant professional bodies.Essential Skills and Qualifications
Experience of Apprenticeships
Operational and Quality Management
Managing remote teams of Trainer
Occupational qualifications and/or experience to a minimum of Level 4
Process driven and ability to meet deadlines
Eye for detail
Exceptional customer service skills and a real team player
Enthusiastic and professional manner
Flexible approach
Proficient in Microsoft Office suite
GCSCE/Functional Skills Level 2 in Maths, English and ICT or equivalent
Experience of working in high demand environments, meeting deadlines and exceeding targets
Access to a vehicle and full driving licence requiredDesirable Skills and Qualifications
L5 Operations and Departmental Manager
Experience of working for a Private Training Provider or FE/HE Establishment
Experience of meeting audit expectations (e.g. ESFA)
Proficient in e-portfolio systems
Ability to analyse and scrutinise data and reportsValues and Behaviours
You are enthusiastic
You will always go the extra mile
You have a "make it happen" attitude
You deliver on your promises
You are a positive role model
You always place the customer at the heart of everything you do
You realise by working as team we are stronger togetherWhat SCL Offer?
Attractive benefits for you and your family - We offer Life Assurance, Income Protection and reimbursement for dental, optical and alternative health therapies to all of our staff
An exciting and rewarding employee recognition scheme - We make sure excellence is recognised and give our stars a very special VIP experience at our annual awards
Outstanding internal promotion prospects
Investment and Training - We are dedicated to developing you to reach your potential
Companywide Socials - A chance for the entire company to get together
Excellent Staff discounts on SCL services - Opportunity to save on childcare costs at SCL provisions