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SalaryThe Works Coordinator will ensure that all job packs received are checked, so work can be carried out with minimal delay to our clients. The job pack must undergo a validation check, to ensure that all Traffic Management, Civils and Cabling work is planned and organised within the agreed time scale, updating our client throughout the life spam of the job.
- Work on job packs which have been loaded on the Kelly internal Database in order to review in detail and find any discrepancies or missing information, this includes Traffic Management, Civils or Cabling data.
- Check Roadworks website, specialised street works software to establish if the road we are carrying works on is traffic sensitive or not.
- Filling out civils orders for scheduling/noticing team to schedule works.
- Ensure all updated information and correspondence with site and the client is uploaded to the Kelly’s data base and logged on Force.
- Communicate with civils and cabling personnel in order to obtain further information required to progress a job.
- Respond to telephone and email enquiries - prioritising emails that are urgent.
- Liaise between the field, the client, and the customer
- Update the client on progress of orders via Email, Telephone and Force
- Chase the field managers, noticing and financing department for updates
- Basic admin (updating the database, close orders, create orders etc)
- Raise referrals if problems arise
- Update escalations when required
- Get update from site admin team regarding jobs in the queue
- Contact Principal Support Engineers (PSE’s) with any issues e.g. customer access
- Liaise with our clients to request additional costings for works.
- Liaise with staff in other departments as and when required.
- Escalate customer complaints to the Team Manager.
- Able to provide solutions to problems.
- Able to access databases to obtain information for the department.
- Produce and maintain tracker excel spreadsheets.
- Telephone and system support
- Ability to multitask in a fast paced environment
Essential Knowledge:
- Proficient use and knowledge of software such as MS Word, Excel, Outlook and Power Point
- Recognised academic training, such as working knowledge of pc systems & client liaison protocols and customer liaison
- Good knowledge in Streetworks – Civils, Cabling and Traffic Management.
- Experience in Telecoms (BT, Virgin Media, Vodafone etc), Engineering or call centre
Essential Skills:
- Excellent communication skills
- Due diligent with an eye for detail
- Able to organise and prioritise work/tasks
- Be able to work and compile data and reports
- Ability to work with minimum supervisions
- Ability to work within a team
- Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload.
- Attention to detail
- Flexibility with working hours
- Strong analytical skills
Essential Attitudes
- Safety focus
- Customer focus
- Positive and flexible approach
- Professional
- Honesty and Integrity
- Open to innovation
- Open to collaboration
- Right first time approach
- Proactive with the ability to think ahead.
- Committed to Business Objectives
- Strong personality and professional attitude
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
About the Kelly Group:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
