Project Management Office Manager

Requirements

ROLE and RESPONSIBILITIES:

• Maintain a best practice ensuring the PMO function that is fit for purpose.
• Support implementation and roll out of new processes and systems.
• Support stakeholders with project administration.
• Work with the Head of Business (BIU) Improvements, ensuring PMO support is in place for key BI projects.
• Standardise PMO documentation across the GBS business.
• Work with the Head of Communications to develop implementation comms plans.
• Embed the ability to Co-ordinate and track budget cost and benefits.
• Facilitate the planning, scheduling and successful delivery of strategic projects.
• Responsible for ensuring effective business engagement throughout the project lifecycle.
• Conduct lessons learned and continuous improvement initiatives following project closure Line management/leadership of the PMO, including resourcing, recruitment, mentorship, training and career growth/development for the team.
• Ensuring transparent monthly reporting of key project metrics for leadership
• Development and implementation of departmental KPIs.
• Regular project review / update meetings and supporting the project managers with escalations.
• Provide project portfolio metrics, reporting on delivery, capability, utilisation, pipeline demand and portfolio planning and forecasts.
• Acts as a point of escalation for any issues during the project life cycle.
• Risk analysis and process creation, for organisational and project specific processes; the role holder must be proficient in problem solving and risk mitigation.

Essential Skills and Experience:

General Requirements

• A degree or equivalent experience, preferably in a numerate subject.
• Highly developed planning skills and ability to co-ordinate multifaceted teams and input.
• Knowledge of statutory reporting in Higher Education environment and experience of producing such reports.
• Experience of effective cross-departmental working to deliver business solutions.
• Excellent organisational skills and ability to stick to deadlines.
• Excellent communication skills, both written and oral.
• Evidence of creativity in data presentation.
• Strong leadership skills, able to lead teams through change.

PMO Requirements

• Qualified in Project Management methodologies i.e. Prince 2, Agile, Waterfall, PMO Certification (desirable).
• Experience of managing projects in a large, complex organisation.
• Ability to manage a project using a formal methodology and awareness and understanding of ‘best practices’ in all aspects of project and international development management.
• Ability to work well under pressure to own initiative prioritising a varied workload often to tight deadlines demonstrating personal resilience.
• Experience of Project Management processes, including project planning, project governance, and risk assessment.
• Strong stakeholder management and excellent communication skills. Ability to communicate with colleagues at all levels across the organisation, including senior leaders and directors.
• Knowledge of Change Management methodologies (desirable).

Other Information

OTHER INFORMATION

The Project Management Office Manager will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

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