Property Assistant

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Property Assistant
Home working with the expectation to attend Worcester Head office and Telford Office when required.
£22,030 per year (pro rata)
35 hours per week
6 month secondment opportunity available upon current line management approval
Temporary position for up to 6 months
We are looking for a Property Assistant to join our Customer Care team, where you will support the Property Coordinator with general administrator duties. The role includes keeping spreadsheets/trackers updated and generating reports for the wider team and being a first point of contact for customer enquiries. If you are an organised individual with the ability to prioritise workloads then this may be the role for you.
The role of Property Assistant will include:
- Delivering and maintaining effective and efficient administration systems to support delivery of services
- Inputting data onto our software systems
- Communicating effectively and professionally at all times when liaising with internal and external customers to arrange appointments/inspections
- Acting as the first point of contact for customer enquiries and take ownership
- Generating and updating reports for the wider team
Skills and experiences:
- Recent experience of working in an administrative support role or similar
- NVQ2 in relevant area (e.g. business administration, customer service)
- Ability to work to deadlines and prioritising workloads, both for self and others
- Some experience of producing and analysing quality statistical information
- Working knowledge of Microsoft packages including Word, Excel and PowerPoint
Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary Group employs more than 14,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave plus public holidays (pro rata)
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £22,030 per annum (pro rata)
To view the job profile please click here
Closing Date: 18 January 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Proud member of the Disability Confident employer scheme