Property Manager

Property Manager I Residential

About this role

Proactive Personnel are currently recruiting on behalf of a unique business with in the residential property sector, they have an exciting opportunity for a Property Manager to join the team of their new development based in Birmingham city centre.

The role of the Property Manager is to ensure the efficient and effective day-to-day operational management and maintenance of the site/s, whilst delivering a customer focused service ensuring the effective management of residents inbound and outbound at start/end tenancy and throughout their tenancy. They work positively and proactively with the team and contractors and take pride in ensuring the building is well managed, clean, presentable and well maintained at all times in accordance with legal compliance, Health and Safety, fire regulations and associated guidance.

This role reports to the General Manager and you are responsible for:

Property Management

• Providing day-to-day operational management, site inspections and spot checks to ensure all running smoothly, providing advice and support to the team where appropriate
• Ensuring high standards of cleaning and presentation of all internal and external communal areas
• Overseeing maintenance activities and allocating work to contractors
• Overseeing repairs to ensure completed on time and within budget
• Liaising regularly with the H&S consultant to ensure that buildings are always H&S and fire safety compliant
• Asset tracking and checks of stock coming in and out (furniture etc.)
• Working with the Asset Manager to ensure regulatory certificates for compliance are up to date
• Arranging EPCs/ PAT tests for staff areas
• Booking regular inspections and organising property visits
• Maintaining records and completing administrative tasks as required
• Providing regular service updates to the General Manager

Client Management

• Promoting excellence in customer service and ensuring a friendly and welcoming service is provided to all visitors and residents
• Maintaining positive and productive relationships with tenants
• Managing tenant expectations with regard to property matters and efficiently handling tenancy queries, issues and complaints to resolution, following up as necessary
• Ensuring recharging of tenants for repairs/maintenance is handled carefully
• Building strong relationships with the lettings team to facilitate the service to tenants
• Providing effective management of tenants into and out of apartments at the end of the tenancy – target turnaround within 5 days
• Coordinating promptly with all parties when tenant’s keys are available so that apartment cleaning can be initiated
• Managing access with tenants e.g. to complete maintenance.
• Promoting local resident events
• Managing the concierge and caretaking staff to ensure an efficient service is provided across the complex

General Management

• Attending quarterly defect meetings and work with General Manager to ensure the ongoing maintenance programme meets the needs of the building
• Supporting the General Manager with contract renewals and extensions and appointment of local contractors as required
• Liaising with contractors to ensure completion of works to high standard, time and budget
• Monitoring and assisting in the management of the site budget to ensure activities (e.g. repairs or projects) are completed on time and within agreed costs

People Management

• Partnering with the General Manager to recruit and select individuals to build a skilled, diverse and cohesive team
• Managing, training and developing the property team to ensure optimum performance, a motivated team and standards met (probation and performance reviews, 121s and feedback)
• Inducting and training new starters, ensuring high standards are achieved from the start

You will be required to carry out other duties to assist the team during busy periods

You will be required to respond responsibly and promptly to out of hours emergencies (only where necessary and possible).

You have:

Proven experience of positively managing and motivating a small team and creating an inclusive environment (team meetings, 121s, feedback and difficult conversations)

Experience of planned preventative maintenance, building and grounds maintenance, auditing and quality control

Experience of working with contractors and suppliers and monitoring of service standards

Working knowledge and understanding of Health & Safety in the workplace

Commitment to excellence in customer service

Clear and comprehensive written skills and good numeracy skills

Solid administration skills and use of IT and databases including good working knowledge of Excel, Word, PowerPoint and the ability to pick up new systems (In-House)

Excellent organisation and multi-tasking skills with the correct balance of delegation and ownership of tasks

Proven ability to handle challenging situations calmly and respectfully, whilst remaining focused under pressure.

37.5 hour per week

Mon- Fri 09:00-17:00

£28.000 – £35,000

Benefits:

What’s on offer

As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take great pride in our buildings, we offer:

· A competitive salary (£28,000 – £32,000 depending on experience)

· Discretionary bonus

· 25 days holiday + 8 bank holidays (pro-rated if part-time)

· Group Personal Pension with Scottish Widows 5% employer contribution (salary sacrifice available)

· Private medical insurance with Vitality

· Cash plan

· Employee Assistance Program

· Life Assurance (4 x salary)

· Cycle and Tech schemes

If you are interested in this role please apply, alternatively if you want to know more please call Antony on (phone number removed)