Property Manager

Job Description –Property Manager  
Our client Crystalight LTD is hiring Property Managers to join their team.

This individual is responsible for property management of a portfolio of residential and some office space in the Worcester, Malvern, Cheltenham, Gloucester, Birmingham  and Cardiff area including tenant relations, physical property issues and administrative  matters. 

Job Title 

Property Manager 

Reports To 

Senior Office Manager then Office Manager 

Purpose 

To manage and oversee a portfolio of property assets and be responsible for achieving superior  operational results and financial performance. The Property Manager will oversee and be part of a team providing best in class tenant services. Additional responsibilities include: tenant and  contractor and agent relations, property maintenance, construction management, forecasting and  tenant improvements, budgeting, and monthly property reporting. 

Job Description 

Tenant Management: 

• Maintain personal contact with tenants. Promote good will, provide high quality service,  and anticipate and solve problems 
• Implement tenant retention practices 
• Act as a liaison between tenants and building owners 
• Approve plans and procedures for handling complaints or requests from building tenants  or occupants. 
• Maintain and monitor work order system. 
• Calculate monthly utility billings to tenants 
• Assist tenants, prospective tenants, and the building owners in space planning and  estimating costs while maintaining established building standards 
• Familiarity with operating provisions enumerated in lease agreements and tenants  compliance with these provisions. 
• Lease administration and regulatory compliance, including input into Jupix,  reconciliations, defaults, and disputes 
• Ensure all rents are correctly logged on Jupix and all additional charges are applied. ∙ 10% Management fee to be applied to all contractor invoices charged back to tenants. ∙ Perform property inventory, interim inspections, check outs and use the relevant  reporting software. 
• Manage all landlord freehold and communal responsibilities. Inspect as and where  necessary. 
• Correctly record and return tenants deposits in line with the law.

Operations Management: 

• Develop and implement plans and procedures covering building cleaning, landscaping,  sprinkler and fire safety, utilities, and maintenance. 
• Develop proposals to initiate work and projects and oversee the timely construction of  these projects in conjunction with the construction manager. 
• Regularly inspect tenant spaces, public, mechanical and ground areas to ensure property maintenance and cleanliness. 
• Provide technical assistance and advice on building operations systems including,  electrical, EPC, plumbing, roofs, fire safety, access code issues, environmental issues,  security and controls. 
• Establish and implement preventative maintenance programs. 
• Maintain Property Management Databases 
• Obtain approval on work orders prior to contractor instruction and payables. Track utility  usage. 
• Coordinate occupancy inspections. 
• Ensure landlord compliance in relation to the relevant legal act bound by contracts and  the housing act.