Property Manager

Job Title:Property Manager

Salary: £45,000 per annum

Location: Borehamwood & on site across London

Contract: Monday - Friday (9:00am - 17:30pm)

Working from home: 4 days a month (1 day a week)

Objectives: -

• Direct (as appropriate) any service manager or support staff assigned to your portfolio
• Responsible for overseeing reactive maintenance and where necessary, ensuring that job orders are raised appropriately before sending contractors to site, whilst keeping the customer informed.
• Maintain your tasks and those of any service manager working with you.
• Promote customer service excellence through leading by example and always ensure the best customer experience is provided.
• Communicate frequently with customers you are dealing with, ensuring at every touch point they are kept informed and updated with progress of a job, task, project or query.
• Obtain feefo's in line with company OKR of 50 feefo's per month, to ensure company and personal growth.
• To provide monthly reports on time, accurately and in the format/method requested.
• Issuing of all Major works, accountable for Notices and overseeing works, ensuring that all formalities are adhered to
• Ensure monthly/quarterly newsletters are well presented with useful content and sent out on time
• No more than 5% variance on budget vs actual expenses at year end in any accounting period

Responsibilities:

• Effectively manage your portfolio and take responsibility for good all-round customer service
• Dealing with customer queries verbally and in written form either directly or via a service manager.
• Manage electronic data and ensure e-mails and calls are responded within 24hrs.
• Management of H&S, FRA, Asbestos and all other legal requirements.
• Site Reports and lift engineering works, ensuring that all reports are actioned appropriately.
• Completing minutes and site reports within 5 working days.
• Liaise directly with Head of Client Services as necessary to progress any task, project and meet deadlines.
• To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.
• Set up meetings for the year ahead when taking over new sites
• Continually seek value for money by obtaining quotes from several contractors and sourcing local contractors to site, working with residents on site to ensure that all expectations are met.
• Creating contract orders and signing contracts being cautious of s.20 regulations
• Ensure all blocks have up to date H&S and FRA including appropriate signage - Authorise expenditure ensuring that the site does not fall into money difficulties and always remains with a steady cash flow.
• Working with accounts to create realistic budgets that you can stay on target each year
• Set/communicate leaseholder and resident meetings, ensure that minutes are kept and sent to everyone within a suitable time frame from the meeting, no longer than one week.
• Prompt and cost-effective maintenance of individual portfolios.
• Authorise seller's packs to ensure that correct and up to date information is included.
• Ensure all activities are compliant with current legislation and best practice.
• All blocks built prior to 2000 have asbestos reports and those post 2000 have confirmation from the developer that no asbestos was used in the construction of the building.
• To be a part of training sessions and team events.
• To attend external training events for progression. After training/events you will prepare and deliver a relevant session to the team.
• Conduct site visits and have site visits written up and on the system within a week of site visit taking place.

Processing:

• Oversee or administer yourself as appropriate:
• Set up or monitoring of Insurance claims
• Writing leaseholders and resident letters regarding different issues relating to the block
• In most cases obtaining minimum 3 quotes for orders over £400
• Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service.
• Ensure that onsite staff have appropriate materials for offices etc (toilet rolls, printer ink, paper etc)
• Answering any queries that may involve your sites and provide adequate cover when any service manager is not in the office.
• Saving reports, e-mails, contract etc in the appropriate location on Qube.
• Sending SMS, emails for updates on urgent issues.
• Sourcing local contractors.
• Put contracts in place as necessary
• Conduct site visits take photos and complete report within 5 working days (with images)
• Meeting with clients/customers on site with complicated reactive issues
• Finding ways to reduce costs and improve service provided by working to find and build a good relationship with contractors.
• Write/contribute to content of monthly newsletters
• Produce up to date meter readings for sites with meters
• Re-tendering contracts to ensure best value (cleaning, gardening etc).
• Attending AGMs/client meetings and writing/sending out minutes

Qualififcations:

• IRPM Qulifed

If this would be something of interest, ,please apply with your CV and Niamh will be in touch