Property Operations Manager

We are one of the largest housing associations in the North of England, managing over 36,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

We are looking for aProperty Operations Manager to join the Repairs and Maintenance department. As a Property Operations Manageryou will be responsible for the coordination, management and planning of comprehensive building maintenance and repair services to the housing stock based around cost effective customer focused VFM service, taking into account company targets and obligations.

Requirements

Outline of Key responsibilities for a Property Operations Manager

• To lead the business support and planning functions of the Repairs & Maintenance and Mechanical & Electrical services in an efficient and expedient manner achieving Value for Money.
• To monitor existing, develop and implement new customer focused procedures to achieve excellent benchmarked performance.
• To ensure that all KPI's relating to repairs and maintenance are achieved.
• To be accountable for budgets in relation to the Repairs and Maintenance sections.
• Work with Property Managers, to assess and promote processes that continually explore and challenge methods of improvement and enhance the department's ability to improve performance and value for money.
• Co-ordinate complaint and resolution management across Together Housing Association repairs departments, to ensure the delivery of a high quality, customer focused service
• To oversee the effective and efficient planning of all day to day, gas servicing, EICR, capital improvements, minor works, DMC, and empty homes related activity.
• To liaise and support with Housing Management, Customer Contact, Asset Management, Resident Involvement and Performance & Business Improvement Teams.
• To identify training and implement improvements to the requirements of best practice and operational improvement plans.

We are looking for someone who has

• Full Driving Licence with insurance for business use
• Relevant experience of working in a building or maintenance organisation\department
• Recognised leadership and management qualification L3 or equivalent.
• Evidence of continual personal development
• Experience of people management including dealing with disciplinary issues, performance management of staff relating to productivity, identifying training and development needs
• Budget awareness and monitoring

Benefits

In return, we are offering the successful candidate in the Property Operations Manager role

• Salary of GBP42,889 per annum
• Annual pay scale increase
• 27 days holiday (rising to 32 over 5 years' service) + bank holidays
• Hybrid working, 2 days a week working from home.
• You will be based out on site for the rest of your week
• You will be covering the following areas Yorkshire & the Humber, Calderdale, and Lancashire.
• You can work in either of our offices Halifax, Wakefield, or Blackburn.
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.