Property Services Advisor

This Role: Property Services Advisor 

Location: Beeston, NG9 1LA 

Permanent Full Time 37.5hrs per week - Salary £22,260

Following an exciting development in our Property Services Team based within our Customer Services Directorate, we are expanding and recruiting for a Property Services Advisor. In this role you will answer queries relating to Estates Management and Property Maintenance.

This is a challenging and rewarding role where you will get to make a real difference to our customers. This isn't a standard contact centre roles, be prepared to be tested on your communication abilities and your commitment to providing customer excellence.

Duties will include, but not be limited to: -

• First point of contact for customer queries relating to repairs, including email and direct telephone calls
• Ensure calls are prioritised and managed to a high standard. This includes recording work accurately and enabling repairs to be completed within agreed timescales.
• Respond quickly to emergency and urgent maintenance queries to safeguard customers and property.
• Provide an efficient, courteous service to our internal and external customers during every interaction they have with us.
• Resolve customer queries at the first point of contact wherever possible and take ownership of enquiries that require further action.
• Use an empathetic approach if the customer has any reason to be dissatisfied and help to resolve their query to create positive customer experiences.
• Work collaboratively with colleagues across the Property Directorate, and other teams across MTVH, to improve service effectiveness.
• Support the delivery of all administrative tasks within the rest of the Property Desk.

What you'll need to succeed

This is a great entry level role into MTVH. So while previous experience isn’t essential you must be able to demonstrate you are customer focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy to our diverse range of customers. A natural multitasker, you will operate in an organised and structured manner; be detailed driven and capable of always producing outstanding quality work.

This role requires you to have exceptional listening and problem-solving skills to resolve queries received at the first point of contact in a timely and positive manner. You will need to have typing ability along with moderate IT literacy skills and an understanding. No two days are the same so you must enjoy working in a varied and busy property repairs and maintenance environment.

We offering free on-site parking at this location

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.