Property Services Coordinator

Are you a natural at building rapport? Have a talent for resolving issues? Looking to showcase your skills within a fantastic team during one of our busiest seasons to date?
We are seeking our newest service-driven, organised professionals to join our vibrant, high-energy Property Services Team at our Chester head office. Joining our newly created team, you will be on the frontline of our business, coordinating the day-to-day operations of our Property Services maintenance and housekeeping teams, acting as the primary contact for scheduling maintenance and housekeeping related workflow within Property Services across our Regional Brands and Sykes Holiday Cottages properties.
-Paying a salary of up to £21,000 per annum plus eligibility to earn up to 10% bonus as part of our companywide STIP scheme, working 5 days out of 7 covering Mon-Sat, 9am-5.30pm and Sun, 10am-6pm.
- Fantastic career progression and opportunities to grow and develop your skills
- 33 days annual leave incl bank holidays plus your Birthday off + two paid volunteering days per year
- Based onsite at our Chester Head Office
- An enhanced maternity and paternity policy
- Dedicated training and personal development opportunities
- Study support available for additional qualifications, courses and accreditations
- Numerous wellbeing initiatives incl 24/7 access to mental health support, free weekly breakfast + on-site gym at our Chester HQ
Working as a key member of our newly created HUB team, our newest Property Services Coordinator will ensure the daily running's of our Property Services and maintenance teams, hosting daily meetings with Maintenance Managers across our Regional Brands and Sykes Holiday Cottages, building rapport with Owners, creating excellent relationships with tradesman and suppliers and progressing guest complaints to your Line Manager.
Other adhoc responsibilities will see you administering compliance documents, scheduling property checks, administering recharges and distributing work to the Brands and Sykes teams. This is the perfect opportunity for those able to stay organised and focussed to resolve issues quickly and accurately as you liaise with customers, owners and suppliers to complete work and direct arrange or assist with scheduling third party services so properties remain compliant and suitable for letting.

We are looking for those who can share in our vision for delivering the very best in service to our Customers and Owners as you deliver in the following areas:

• Coordinating the day-to-day operation of the Property Services maintenance and housekeeping schedules, within the brands and Sykes, hosting daily meetings with the maintenance managers in brands and Sykes, building an essential rapport with our owners, creating excellent relationships with tradesman and suppliers.
• Progressing guest complaints, facilitating compliance documents, scheduling property checks, administering recharges, and making non-stock purchases.
• Monitoring the enterprise inbox and responding and progressing to Property Services matters that arise, immediately.
• Monitoring case files and responding and progressing to Property Services matters that arise, promptly and with SLA.
• Monitoring NPS feedback and progressing any work that has been assigned to you.
• Controlling the daily workload, by ensuring regular contact is made with the PS HUB team to the brands and Sykes, recording completed jobs, jobs pending and outstanding work, and rescheduling accordingly.
• Reporting on Informing guest and owners of progress of works, through the PS HUB team.
• Identifying any operational issues and reporting them to the Property services manager and/or the Maintenance manager-housekeeping managers within the brands and Sykes
• Work closely with our Chester Customer Service team, to efficiently handle any complaints regarding holidaymakers or owners to resolve potential issues in a timely fashion.
• Provide a weekly report summary, representative of the PS HUB team performance, highlighting the highs and lows to feed into a report, for the Property Services Manager to be collated by them, then submitted to the Head of Property services.

We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:

• Excellent customer service skills
• Excellent verbal and written communications
• Excellent organisational skills
• Great attention to detail
• Ability to problem solve
• Forward thinking
• Task management
• Skilled in Enterprise, KEA and Excel
• IT literate and familiar with different internal company systems

• Confidence to speak to owners regularly
• Knowledge of the brands and Sykes properties
• Knowledge of trades
• Good under pressure
• Strong resolution skills
• Holiday let/hospitality industry experience.
• Knowledge of basic Property Maintenance