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Form of work
SalaryPsychological Wellbeing Case Manager
Location: Tewkesbury - hybrid and remote options available
Salary: £25-32k per annum plus company benefits
Status: Full-time, 12 week FTC with temp to perm option available
Hours: 9.30am - 6pm
Join our dedicated Careline team delivering timely support and intervention. You will conduct initial telephone consultations for our corporate clients and dependants who contact the Careline service and make appropriate recommendations for individualised wellbeing support. You will support the delivery of a range of stepped care interventions to those with reactive life events and common mental health problems - this will include individual lifestyle promotion, signposting, guided self-help and guided on line therapy .
Key Responsibilities1. Establish the current reason for ill health and identify any underlying cause or contributory risk factors: personal and occupational
2. To effectively communicate to the employee or dependant, the multifactorial issues associated with the current episode of ill health and how they can personally address the risk factors within their locus of control
3. Provide guided self-help via telephone / video conferencing & act as a supporter on Silvercloud, both within service guidelines
4. To effectively identify and appropriately escalate any safeguarding issues to line manager or other senior manager
5. Liaise with the supervisor / team manager with regard to ethical or operational issues
6. Communicate in a non-discriminatory manner, respecting the variety of beliefs and cultural practices of individuals and groups.
7. Support Case Managers with referrals for treatment
8. Ensure the maintenance of standards of practice according to the employer and regulating professional and accrediting bodies (e.g. BPS, UKCP, BACP, BABCP).
This role would suit a mental health counsellor, Psychological Wellbeing practitioner and other similar job positions.
Benefits- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
We are looking for a confident and compassionate Psychological Wellbeing Case Manager, with excellent communication skills
1. Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls
2. Ability to form positive supportive relationships with employees and dependants whilst maintaining appropriate professional boundaries
3. Demonstrate a working understanding of anxiety and depression and how it may present in the workplace and the impact of ill health on an individual's ability to work
4. Demonstrate comprehensive risk assessment skills for employees who present with risk, as per risk policy and respond to this in a timely way in line with service guidelines.
5. Knowledge of clinical and non-clinical care pathways
6. Understands and demonstrates GDPR, DPA & ICO rules and guidelines relating to customers occupational health and legal principles
Essential Qualifications:
1. Psychological Wellbeing Practitioner, Registered Mental Health Nurse, Counsellor or other appropriately qualified mental health professional with basis for membership with one of the following professional bodies or equivalent (student or associate membership also acceptable): British Psychological Society, British Association of Cognitive & Behavioural Psychotherapies, Nursing & Midwifery Council, British Association for Counselling & Psychotherapy
2. OR, Psychology degree with graduate basis for registration with BPS AND evidence of working with people who have experience of mental health problems
DE&IHCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
