Quality Assurance Assessor

Are you a Quality Assurance Assessor? Do you have excellent attention to detail? Do you want to be part of a vibrant diverse team? if so this is the role for you

My client is Part of the Best Companies Programme. They are an award winning Insurance company and are looking for someone who has what it takes. We’re looking for exceptional talent in our back-office departments to support our rapid expansion plans.

With quality of service, customer experience and agent development close to our heart, we need a Quality Assurance Assessorwho is passionate about customer experience and agent development.

Strong personal skills are critical to your success; you will help us drive quality customer contacts, being a champion of service delivery excellence and you will be part of Improvement Programme across our Centres.

Collaboration is a key to our success, there is a lot of interaction with Contact Centre Managers and Learning and Development, talking through agent development areas, acknowledging agent successes and identifying customer experience improvements.

Can you inspire our agents, can you help develop their strengths and improve their development areas? If the answer is 'Yes’, this role could be for you.

Job Type: Full-time

Salary: £23,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Experience:

• Quality assurance: 1 year (required)