Quality Assurance - Financial Services

We have successfully recruited during 2023 and as the business grows and develops, we now require an additional two Quality Assurance team members to join our wider Legal and Compliance team. We are seeking candidates who have some demonstrable experience and career interest in Quality Assurance and Compliance. You will have worked in a Financial Services organisation and be keen to learn and grow as the business develops. You may currently be working as a Quality Administrator, Quality Assessor, Quality Officer or Quality Analyst and be seeking the opportunity to join a well established and successful company who can offer career development and job security.

The main purpose of the role is to carry out Quality Assurance Assessments for the business and provide a high standard of professional, efficient customer service to all contacts with specific responsibilities to:
Accurately understand and assess policies, procedures, systems and controls.
Provide feedback to the business on the performance of systems and controls.
Providing support to teams with feedback, trends and recommendations for improvements.

We are a well established Financial Services organisation and an industry leader in our field of the buy to let mortgage sector. The role will be involved in processes and procedures, assisting with setting up and continually reviewing the framework with the support of team leader and communicating this to colleagues throughout the business to ensure best practices.

Working Monday to Friday 9am – 5pm with a salary up to £35k plus generous discretionary annual bonus. We offer a competitive package of benefits including a hybrid working model, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more. We also offer the opportunity to gain formally recognised industry qualifications.

Reporting to the Quality Assurance Lead and working within a friendly team, you would be working and interacting with all our departments assessing policies, procedures and working practices to enable to provide recommendations and improvements. The key duties will be as follows:

• Carry out routine assurance activities for all teams on in house systems and controls and always ensure impartiality
• Provide feedback from assurance activities to Team Leaders, Department Managers and staff outlining potential improvements, training needs, adherence to policy and procedures, trends and recognising where good performance has been achieved
• Provide recommendations to management on where improvements to customer outcomes and experience can be made
• Record assurance results for individuals and teams accurately and within SLA’s
• Ensure records are updated and maintained in accordance with agreed policy and procedures
• Continually consider improvements for service and efficiency making suggestions through agreed channels
• Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF) and the Consumer Duty
• Take responsibility for your own learning and development
• Carry out ad-hoc tasks as required by management

To be successful for the Quality Assurance Assessor role, you will have previous experience working within a Quality related role within a Financial Services organisation. Previous auditing or compliance skills would also be preferred. You should also be a confident communicator and able to feedback to managers across the business and capable of putting together processes and procedures, setting up the framework with the team leader and communicating this to the business on best practices. In return we can offer a generous starting salary plus discretionary bonus, Mon to Fri 9 – 5 working hours, a generous benefits package and a hybrid working model.

Please submit your CV asap for immediate consideration.