Quality Assurance Officer

Victim Support Scotland – Empowering People Affected by Crime.

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

Location: This role is Scotland wide, and traveling is essential. The role is office based depending on the location of the successful candidate and whether there is a VSS office in proximity.

What is the role

As a member of the Business Performance & Planning team and reporting directly to the Head of Business Performance & Planning, you will be responsible for providing objective internal audit functions to add value and improve our service delivery by bringing a systematic and disciplined approach to the effectiveness of service delivery, risk management, control, and governance processes.

What you’ll need to be successful

We are looking for an experienced Quality Assurance Officer, with meticulous attention to detail and accuracy. Someone who has experience in conducting regular audits and reviews to ensure adherence to quality standards and compliance with organisational policies and procedures. Someone who can develop and implement audit plans and procedures to assess the effectiveness of

internal controls and identify areas for improvement as well as excellent analytical and problem-solving skills, with the ability to identify trends, root causes, and potential risks. And willing to be flexible in working hours and able to travel as required

Further details of this role are available in the job description - Quality Assurance Officer

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package of 39 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

Please note - This post will be subject to an Enhanced Disclosure Scotland check, references, and proof that you have the right to work in the UK.

Closing date:Sunday 24 March 2024 at Midnight.