Quality Assurance Officer

Full-time (see 'Flexible working')

Closing Date: 31 March 2024

Ref: TB 1181

A unique and essential role in the Business Energy Scotland team, as Quality Assurance Officeryou will be an instrumental player if the programme is to deliver its mission to help Scottish SMEs achieve significant financial and carbon savings on their energy consumption. 

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
• Enhanced parental leave.
• Private BUPA insurance.
• 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
• Staff wellbeing allowance of up to £25 per month / £300 per year.

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

Business Energy Scotland is one of the key advice and support services at Energy Saving Trust and is funded by the Scottish Government to provide free and impartial support to help small and medium-sized enterprises (SMEs) save energy, carbon, and money. 

As Scottish businesses try to overcome the twin challenges of record energy prices and playing their part in reducing carbon emissions, our work is more important than ever.  We train, coach, challenge and guide our people within a welcoming and supportive team, and pride ourselves on pulling together to deliver excellent service for our customers. You will be encouraged to share ideas and drive innovation within a team that values collaboration and individual input, and we draw on the experience and diverse skills of our team members to deliver impactful support for Scottish SMEs in response to the climate emergency. 

The role 

As part of a broad Quality Assurance remit, you will be responsible for the final quality checks that Business Energy Scotland energy efficiency assessment reports undergo before being issued to clients. You will act as a gatekeeper to ensure that all Business Energy Scotland reports meet strict quality standards for technical information and presentation.

What you’ll do:

• Undertake and own the process for carrying out final checks and technical review of bespoke energy efficiency assessment reports to ensure quality standards are met before they are issued to customers.
• Liaise between contracted external energy consultants, managers and the wider Business Energy Scotland team to maintain prompt and efficient throughput of assessment reports at scale.  
• Provide Quality Assurance support to other Business Energy Scotland functions through activities such as call quality monitoring and process development.
• Take an active role in the Business Energy Scotland advice team by supporting the delivery of events, promotional activity, resolving customer enquiries, knowledge sharing and training.  

What you’ll bring:

• Demonstrable experience of energy efficiency, low-carbon heat and renewable technologies in buildings.
• Demonstrable experience of upholding quality standards. 
• Proven experience of delivering a high standard of customer service to surpass quality standards.

To apply please visit our website and apply via our recruitment portal. We will ask for your personal details, work history and a supporting statement. Applications submitted without a supporting statement will not be considered.

Applications close 23:59, 31 March 2024. Interviews are intended to be held 8 & 9 April 2024.

Applications submitted via email will not be considered. In your supporting statement please explain how you meet the essential areas in the job description.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.  

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. We will do our very best to support you. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role.