Quality Engineering Manager

Quality Engineering Manager - Customer Platforms

Our client, a leading digital, data-driven airline, is seeking a Quality Engineering Manager to champion one of their strategic Customer Platform programmes. In this role, you will play a vital part in positioning the company as a leader in the industry.

Job Accountabilities:

- Define and implement the Test Strategy for the Customer Platform programme, ensuring adherence to it.

- Implement the principles of Quality Engineering and act as an advocate for change and continuous improvement.

- Lead and manage multiple teams across different project streams, including role justification and hiring.

- Oversee and manage various testing disciplines to deliver the highest quality solution.

- Define the test environments and associated test data across in-house and 3rd party resources.

- Allocate and track progress of prioritised tasks within the team and across 3rd party resources.

- Provide overall assurance of all completed testing.

- Communicate clear test status, issues, and risks, escalating as necessary.

- Establish and maintain trusted relationships with key stakeholders.

- Manage suppliers of testing services, applying best practice vendor management to ensure quality and productivity.

- Actively contribute to the internal Testing Community to drive knowledge sharing and best practices across teams.

Key Skills Required:

- Experience of defining Test Strategies across in-house and 3rd parties.

- Experience of working in both Waterfall and Agile IT development models, ensuring Quality Engineering is embedded early in the process.

- Broad experience with multiple technologies and platforms, with a focus on data.

- Knowledge of various test coverage areas, including unit testing, functional, usability, accessibility, performance, capacity, security, and integration testing.

- Experience of testing techniques that validate sensitive data and adhere to data policies, such as GDPR/PII.

- Experience in managing testing and resources across complex E2E solutions, both in house and with 3rd party involvement.

- Excellent test planning skills in a complex environment.

- Defect management and the ability to steer development teams.

- Experience in using Test Automation effectively.

- Experience in managing and reporting on test progress across a program of releases, including managing issues and risks in both technical and business contexts.

- Experience in defining test environments and test data optimization.

- Experience in collating Quality Engineering test governance metrics and driving process improvements based on the data.

- Strong stakeholder management skills, engaging with senior levels of the organization.

- Experience in leading and motivating testing teams.

- Experience in managing offshore test teams.

- Previous line management experience.

Personal Qualities:

- Great interpersonal and communication skills.

- Passionate about Quality Engineering.

- Generates positive team morale and encourages collaborative working.

- Proactive and highly organized, with strong time management and planning skills.

- Analytical and detail-oriented.

- Confident in interacting with stakeholders at all levels.

- Able to understand and communicate complex application integration in a simple manner.

- High degree of integrity and reliability.

- Passion for delivering exceptional service to customers.

- Comfortable in an informal, open, friendly, and passionate culture.

- Focused and determined to achieve the best outcomes.

- Exceptional team player.

- Pragmatic and able to manage trade-offs effectively.