Quality, Risk & Compliance Manager

Whilst not exhaustive, the following duties represent an indication of the key duties and responsibilities expected of the post holder. Quality The post holder will: Provide quality support on quality across the organisation, ensuring a clear vision and strategic goals for its continuous development and improvement Develop and implement the quality strategy, ensuring that it is aligned to the both the Companys strategic objectives and customer deliverables Be responsible for the annual quality planning cycle Develop and manage departmental frameworks for quality compliance & improvement. Oversee quality KPIs for the departments, facilitate and conduct internal audits and participate in annual audit inspections Ensure that the Quality Management System in place complies with British Standards, specifically ISO 9001 and manage the implementation of any new or revised standards Assist the Heads of Departments with: Non-conformance reporting The implementation of appropriate corrective and preventive actions Quality Improvement action Arrange & lead regular quality management review meetings Liaise with external auditors, gathering information and documentation to ensure ISO compliance and manage and implement any correction actions required Chair and co-ordinate the Quality Management Group meetings, on a monthly basis Review both qualitative and quantitative information drawn from local, regional and national data sources to identify emerging trends and themes and potential quality concerns Produce quality reports and trend analysis and present at the monthly Operational Management Group Meeting (OMG) and as required for the Atlas Board of Directors Risk The post holder will: Manage the Companys risk registers and ensure that they are regularly updated Liaise with staff, throughout the organisation, regarding risk reminders to ensure that outstanding risks are managed and closed in a timely manner Be responsible for and maintain the Datix Risk and Incidents Management Database and ensure that it is kept updated and that system back ups are undertaken on a regular basis Develop a risk training package and ensure that all staff are trained to the appropriate level requirements Analyse complex operational information from audits and national reviews ensuring that the learning is taken forward appropriately Liaise with the update with the new roles to review audits of user satisfaction and collate and analyse the results to enable service improvements to be made Produce Risk and incidents reports with appropriate trend analysis and present at the monthly Operational Management Group Meeting (OMG) and as required for the Atlas Board of Directors Using a varied selection of internal and external data sources, promote a system of risk identification using both reactive and proactive sources Organise and co-ordinate the Risk Management Group meetings, on a monthly basis Investigate, delegate and respond to complaints as required and liaising with the relevant service manager, assist with identify any shortcomings and potential mitigations, to prevent any re-occurrences Liaise with client representatives and attend client risk management meetings where appropriate Ensure that the Risk Framework Strategy, Policy and Procedure is regularly reviewed and kept updated Develop a Board Assurance Framework (BAF), aligned to the companys Strategic Objectives, which highlights the key strategic risks faced by the Company Compliance The post holder will: Support the Director of Operations, by implementing and coordinating appropriate Quality Assurance (QA) and compliance systems throughout the estates functions to ensure that key responsibilities and deadlines are met Co-ordinate the monitoring of statutory & mandatory standards across the Company and provide monthly updates to the Operational Management Group (OMG) Take overall responsibility for the management of record-keeping for all matters of contractual compliance and for maintaining all regulatory documentation Undertake audits to ensure robust systems of training and competencies checks are in place and are managed appropriately by in-house personnel and outsourced contractors Ensure that compliance testing is carried out per in line with the appropriate recognised timetables and schedules Ensure that compliance testing reports have been completed effectively in line with the relevant guidance and legislation and are reviewed in a timely manner, with any issues found being rectified within the agreed timeframes Ensure that where any gaps in compliance have been identified that there is a robust action plan in place that has been developed by the relevant department Monitor the completion of compliance correction action plans and escalate as appropriate Ensure that where gaps in compliance are highlighted that, where appropriate, this feeds into the relevant risk register Prepare contractual compliance reports for the Operational Management Group (OMG), the Board and external regulatory bodies where appropriate, in sufficient detail to enable conclusions to be drawn regarding performance and recommendations to be made as to areas of non-compliance with statutory, mandatory and best practice guidance Ensure that contractual compliance related polices and procedures have been updated as necessary to reflect any relevant changes in legislation Co-ordinate the preparation of an annual compliance timetable and associated plan and ensure that all regulatory compliance requirements have been included, with appropriate allocated resources and timeframes; and that the plan has been agreed and communicated to all relevant parties Be responsible for ensuring that appropriate arrangements have been put in place to facilitate the collection of relevant information which will support clients with the production of regulatory estates, facilities and environmental returns, (such as the NHS Estates Return Information Collection (ERIC) and the NHS Premises Assurance Model (PAM)) Assist the SLT with the management of Key Performance Indicators (KPIs) aligned to contractual performance requirements for clients Ensure that systems and processes are in place for managing the appropriate elements of the Care Quality Commissions Health care standards Manage the monthly compliance expenditure report Maintain a broad understanding of Health and Safety Executive (HSE) regulations, Working with the Health & Safety Manager, and how they apply to works carried out by the estates department Analyse and evaluate highly complex data and statistics, which may prove to be contradictory, from a wide variety of sources Evaluate multiple complex proposed options and select the most appropriate action which will deliver the greatest overall value for the organisation, in line with the Companys strategic priorities. Effectively communicate the reasons for the decision Develop evaluation measures and frameworks against which to assess delivery of the Programmes effectiveness Identify and assess risks and opportunities within projects and develop mitigation strategies using risk management methodologies Ensure that there are robust systems and processes in place to allow for the safe transfer, storage and usage of personal identifiable data Will be familiar with all relevant statutory requirements and also with the systems(s) and processes required relating to accreditation Ensure compliance with Data Protection Act and General Data Protection Regulation principles and promote Information Governance.