Reception Manager

Reception Manager:

Are you an experienced, corporate Reception Manager, used to managing large teams with wide ranging experience? Does excellence run through your veins? Is providing a 'five star' client experience mean everything to you? Then if so, read on…

Reception Manager:

We are looking for an experienced Reception Manager to Manage a five-star Front of House service, for an award winning law firm, ensuring all clients and guests (internal and external) are greeted in a polite and professional manner at all times. This position is a key vacancy in the organisation and is viewed internally one of the most important in the firm. The successful candidate act as an interface with the Client Facilities Manager and other members of the Client Facilities Team.

Reception Manager:

This role will be responsible for providing an exceptional, efficient and professional Front of House service to all clients and guests (internal and external) and users of the meeting and training rooms. As the Reception Manager, you will provide leadership and supervision to the Reception Team, Room Bookings Team and Client Liaison Co-ordinators, ensuring that the team work to the agreed Standards and Operating Procedures. This is no ordinary role and we are searching for only the very best candidates in London.

Reception Manager:

Alongside the all usual Reception Management duties, that come with managing a team of 14, you will be required analyse the current service provided and make suggestions where it can be improved and evolved. A very brief snapshot of duties are listed below:

• To act as team leader, supervisor and role model to the Reception Team, Room Bookings Team and Client Liaison Co-ordinators
• To define job role expectations for the teams and to train, support and manage them in achieving those expectations.
• To manage staff related matters for the teams including (but not limited to) the carrying out of appraisals, performance reviews, return to work and disciplinary interviews.
• To be involved with the recruitment process as required.
• To work effectively with others, seeking input and feedback. Sharing information, contributing ideas and suggestions with the team.
• To be responsible for the training and buddy process for any new member of staff.
• To chair regular team meetings communicating changes of procedures where applicable.
• To be aware of cost control as it affects the team and to assist the Client Facilities Manager when compiling six monthly departmental budgets.
• To take any actions or make any reasonable decisions consistent with the departmental Standards and Operating Procedures