Reception Manager - The Albion Hotel

Job Posted: 28 March 2024

• Contract Term: Permanent
• Location: Freshwater, Isle of Wight
• Contract Type: Full time
• Salary: £30k plus tips
• Industries: Catering, Hospitality & Bar Management & Executive

Reception Manager

Situated at the edge of the sea and overlooking Freshwater Bay the brand new tastefully refurbished Albion Hotel offers some of the best views the Isle of Wight has to offer. Air Conditioned throughout, with 40 bedrooms, a new bar and 100 seat restaurant, the new Albion is a modern hotel with an incredible 300-year heritage. We serve top quality food, wines, and cocktails with attention to detail for our customers effortless enjoyment in relaxed and beautiful surroundings.

We offer support, training, and development as well as an exciting reward scheme to show our appreciation to our best performing employees.

We are currently looking for a Reception Manager to join the new team here at The Albion Hotel.

The ideal candidate:

• Previous experience in Reception of a hotel is essential.
• Experience with Mews, Resdiary and Revinate are desirable. 
• Strong time management skills
• Excellent customer service skills
• Excellent organisational skills and a positive and proactive attitude
• Good knowledge of rates and reservations
• Good IT skills
• Knowledge of the local area will be advantageous. 
• Will have positive attitude, friendly and genuine manners.
• Be able to work under pressure.
• Be responsible and dependable.
• Have the natural desire to go the extra mile.

Some of the responsibilities of the Reception Managerinclude:

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages, and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Preparing room bills and ensuring prompt payments.
• Checking guests out, taking payments and returning deposits
• Managing a team of Receptionists

We offer a sensible shift pattern, across a 45-hour working week from Monday to Sunday with two days off and a salary of £30k plus tips.

Benefits of the role include:

• Meals on duty
• Excellent rate of pay + shared tips
• Fantastic career progression opportunity
• Professional and exciting training for employees
• Pension scheme
• Uniform provided.
• 28 days holiday per annum
• A paid day off on your birthday