Reception Staff (Casual) - Holiday Inn

Company	Arena Racing CompanySee more
Address	Wolverhampton, West Midlands
Category	Hospitality

Job description

RECEPTION STAFF (CASUAL) - HOLIDAY INN

The Holiday Inn at Wolverhampton Racecourse is looking for a Receptionist to join the team on Casual Terms. This is a challenging and exciting role for a passionate and dedicated person to join our team where you can really make a difference and be part of this exciting time in our business.

Reporting to the Front Office Manager, you will be the first point of contact for our guests so you will need to be friendly, professional and confident. You will be the person a guest turns to if they have any concerns or complaints and you’ll be empowered to make things right.

We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service

Some of the Key Responsibilities

Checking customers in and out
Welcoming and directing all customers on site
Making and receiving telephone calls
Making and amending hotel reservations
Customer Service
Cash and credit card handling
In-house guest bill and room management
Some bar cover when required

Skills and Qualities

Strong, positive customer service skills
Be proficient with Microsoft packages
Previous experience in a customer service role is advantageous
Training will be given using the in-house systems
You will have a logical approach to solving problems
Have good time management and flexibility

What is Casual Work?

Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar.

What we can offer you

Competitive rates of pay
Opportunities to receive training and work experience across a range of business areas
Up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)

We look forward to hearing from you.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

CLOSING DATE

29-04-2024

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