Address The following are the core responsibilities of the Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Manager is responsible for: a. Overseeing the reception and support operations of the practice, ensuring staff achieve their primary responsibilities and are working as efficiently as possible at all times.
b. Line managing all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training c. Completing staff appraisals as required d. Identifying and delivering team training where required e.
Compiling reception staff rotas f. Reviewing and updating all reception policies and procedures as required g. Supporting the management team in the compilation of practice reports and the practice development plan h. Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation i.
Coordinating the provision of reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences j. Implementing and monitoring a fair annual leave allocation and approval process. k. Updating the appointment system to reflect leave and other approved absences via the admin team l.
Providing initial guidance and advice to patients who wish to verbally complain, then handling written complaints. m. Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary n. Acting as one of the building fire marshals, ensuring evacuation lists are current and that the visitors log is used appropriately.
o. Manage all HR issues within the team with guidance from the practice/business manager and partners and The HR experts (commissioned off site advice service) Secondary responsibilities In addition to the primary responsibilities, the Administration/Office/Reception Manager may be requested to: a. Deputise for the operations/deputy practice manager during periods of absence b. Partake in audit as directed by the audit lead c.
Coordinate and produce meeting agendas and record the minutes of meetings d. Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives e. Assist with QOF targets
