Receptionist

Process appointment requests from patients by telephone and in person Receive patients and direct to appropriate surgeries Deal with visit requests Registration of new patients and temporary residents Process patients change of address Process repeat prescription requests in accordance with practice guidelines Handling, receipt and efficient filing of prescriptions Accepting and dispatching specimens to hospital Have a full understanding of the appointment system Have a clear understanding of telephone systems, daytime and out of hours Computer data entry processing and recording information in accordance with practice procedures Taking messages and passing on information Complete workflow tasks within agreed timescales. This may include any of the following areas: o Cytology- recalls and entering results o Processing and allocating Pathology results o Immunisation recalls (including childhood immunisations) o Scanning medical information to patient records o Allocating workflow to doctors o Read coding medical information o Processing out of hours information received electronically o Updating records when a patient is deceased o Processing online prescription requests o Processing hospital discharge letters o Processing scanned workflow from the doctors o Deduction of patients o Recalls of chronic disease management o Processing tasks in Systm One o Processing insurance report/medical records requests Medical Records: Management of Medical Records Ensure records are kept neat and tidy and in good general repair. Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients medical record.
Ensure all patient contacts are documented in the patients computerised medical record. Reception: On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy. To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers. Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.