Receptionist - 70143

Job Title: Receptionist

Location: 1-5 Heather Close, Hither Green, London, SE13 6UG

Trust Location: South London & Maudsley NHS Foundation Trust, 190 Kennington Lane, London SE11 5DL

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, South London & Maudsley NHS Foundation Trust is for you.

About the Trust

At South London and Maudsley NHS Foundation Trust we provide the widest range of NHS mental health services in the UK. We also provide substance misuse services for people who are addicted to drugs and alcohol. Our staff serve a local population of nearly two million people. We have more than 230 services including inpatient wards, outpatient, and community services. We provide inpatient care for over 5,000 people each year and we treat more than 45,000 patients in the community in Lambeth, Southwark, Lewisham, and Croydon. As well as serving the communities of south London, we provide more than 50 specialist services for children and adults across the UK and beyond.

What you will be responsible for:

• Provide comprehensive administrative support to the multi-professional team
  with regards to answering the main phone, taking and relaying clear and accurate
  message's, assist in the processing of clinical documentation, managing queries
  and data entry
• To deliver a high standard of customer care representative of the service main
  reception area greeting and assisting service users and visitors as well as
  ensuring the clean, tidy and safe running of the reception area.
• Supervise the House-keeper and oversee and support domestic staff and duties.
• Support the collection and updating of specific service related information and
  activity to ensure required Key Performance Indicators (KPI) are input in a timely
  fashion onto required systems.
• Assist with non-clinical processes which need to be undertaken in order to
  support clinical teams and the overall service deliver quality patient care.

You will learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You will have the following skills/experience:

• Experience in managing reception calls and face to face
• Able to communicate with team members and completing admin tasks from nurses
• Previous knowledge of EPJS desirable
• Microsoft Office package knowledge e.g., Outlook, Word, Excel

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.