Receptionist

Reed are currently working with a forward thinking global law firm in the recruitment of a Client Services Executive. As a Client Services Executive, you will play a crucial role as the first point of contact for visitors and clients, both in person and over the telephone. Your primary responsibility is to create a positive and professional first impression, demonstrating exceptional customer care and maintaining a high level of professionalism.

Job Title: Client Services Executive

Location: Sheffield Office

Wage: £24,000

Contract Type: Permanent

Role Overview:

Main Duties:

1. Meet and Greet: Welcome visitors and clients professionally, offering refreshments as needed.
2. Excellent Customer Service: Handle telephone queries with courtesy and provide a warm welcome to clients and visitors.
3. Maintain Professional Environment: Ensure reception and client meeting areas are clean and presentable.
4. Room Bookings: Manage room bookings using the Manhattan system, coordinating with hosts to gather presentation details in advance.
5. Security Procedures: Adhere to security protocols for visitors, including access passes. Maintain accurate records.
6. Complaint Handling: Address complaints or queries calmly and professionally, escalating when necessary.
7. Conference Room Setup: Arrange conference room equipment (laptops, screens, projectors) as required.
8. Client Transportation: Assist in booking client taxis or cars.

PERSON SPECIFICATION

• Demonstrated track record in a customer service environment.
• Proficient knowledge of Microsoft Office and Excel.
• Experience working in a professional, corporate office environment.
• Solid understanding of IT and audio-visual equipment, with the ability to troubleshoot issues proactively.

SKILLS

• Self-motivated with a proactive attitude.
• Strong service orientation and a positive "can-do" mindset, even under pressure.
• Effective both independently and as part of a team.
• Exceptionally organized, capable of planning and prioritizing work, paying meticulous attention to detail.
• Skilled at listening, questioning, and interpreting information to grasp requirements.
• Proficient problem-solving abilities, offering creative and innovative solutions.
• Adaptable interpersonal skills, able to collaborate with diverse styles and personalities.
• Excellent verbal and written communication skills.
• Consistently maintains high standards, even in challenging situations.
• Builds robust relationships with key stakeholders, including landlords, contractors, partners, internal staff, and other facilities teams when necessary.
• Willingness to provide support outside regular hours if needed.
• Handles complaints or queries calmly and professionally, escalating as required.
• A decisive decision-maker, equally comfortable working independently or as part of a team.

EXPERIENCE AND QUALIFICATIONS

• Solid educational background, including proficiency in Mathematics and English.
• Previous experience in Customer Service and/or Reception areas.
• Familiarity with basic IT and AV support in a client-facing role.
• Ideally, experience gained in a law firm or professional services environment.