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SalaryAbout The Role
This role supports the building’s landlord and their management team by delivering a 5* meet-and-greet and creating a professional, friendly, first impression.
Managing the standard processes of ‘front-of-house’: post, couriers, contractors, general visitors and the associated access and signing-in procedures.
Working in a friendly, proactive, manner – using initiative to find ways of developing the occupiers-experience. Our staff will have the ‘can do’ approach and will work very effectively with letting agents, building management and other property professionals.
You will:
Managing reception:
- Set up, manage, and take ownership of the reception area to ensure the ambience reflects the clients’ and tenants’ expectations
- Meet, greet, and manage visitors – ‘become the friendly face of the building’
- Represent the developer/landlord in a professional and knowledgeable manner
- Manage couriers, post and all deliveries
- Submit weekly reports on site activity
General Management of the building:
- Develop effective relationships with clients, agents and contractors
- Ensure that the building reception area is always immaculately presented
- Ensure any vacant space is kept pristine and available for viewing
- Liaison with the property manager and/or facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested
- Reporting issues and managing to resolution through the correct process
- Have a proactive approach to problem-solving
- Experience working in a front-of-house or customer service role
- Immaculately presented
- Excellent communication skills
- IT literate
- Flexible to assist colleagues
- Can do attitude
- Additional: Building/FM knowledge
What will you get in return?
- A pension scheme- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
- TBC per hour
- Uniform Allowance
About Us
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
