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Form of work
SalaryReceptionist
- Job Type: Full-time
- Location: To be determined
- Salary: up to £24500
We are looking for a Customer Service Representative to act as the first point of contact for our customers, providing exceptional service and support. The ideal candidate will resolve a wide range of queries effectively and accurately, while supporting corporate objectives and maintaining a professional image.
General duties and responsibilities:- Greet, direct, and assist customers at main reception and support coverage of main telephone enquiries and call handling.
- Take direct ownership and responsibility for resolving customer queries at the first point of contact.
- Contribute to the continual improvement of customer service by suggesting solutions and adding value wherever possible.
- Identify potential complaints and proactively deal with them by following appropriate customer service procedures.
- Accurately capture details of all customer enquiries and maintain customer records.
- Process booking forms, capture and record data securely, and process customer invoices.
- Undertake all administrative procedures required to resolve customer queries and complaints.
- Demonstrate a positive and professional attitude, being proactive in solving customer queries.
- Work efficiently towards agreed individual, team, and department targets.
- Support new starters and cover other roles within the service area as needed.
- Support fire and emergency evacuation procedures/processes in liaison with the premises team.
- Be flexible and innovative in taking on additional tasks appropriate to the grade.
- Proven customer service experience.
- Excellent communication skills, both verbal and written.
- Ability to work effectively under pressure and resolve queries accurately.
- Strong administrative skills, including data entry and record-keeping.
- Ability to work independently and as part of a team.
- Flexibility to work outside normal working hours and on weekends as required.
- Competitive salary package of up to £24500
- Opportunities for personal and professional development.
- Local Government pension scheme
- 37.5 working week- 5 over 7 days
- Supportive and dynamic work environment.
- Involvement in a variety of customer service activities.
To apply for the Customer Service Representative position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
