Receptionist

Are you an experienced receptionist looking for a temporary role in a busy environment based in Llanduno?

In the receptionist role you will be :

• Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries
• Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems
• Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate
• Other additional duties to support priorities of the Customer Engagement Centre

To be considered for the receptionist role you must have:

• Excellent telephone and customer service skills
• High levels of empathy and a friendly nature
• Good IT skills including: Word, Excel and Outlook
• Strong attention to detail and accuracy

This is a temporary role working from the 7th - 10th May and is based in Llandundo. This role is offering an hourly rate of £11.44 per hour PLUS holiday pay and the working hours are 9am -17:00pm.