Address
Salary Posted
12-Jan-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
Purpose of the Job:
The successful candidate will work as part of a team of two receptionists to ensure the smooth running of our front of house function at a high profile tech company. Our reception team is the first impression of the company, so it’s crucial that visitors and staff members see the whole team in the best light. The role also involves a high level of administrative duties, making sure everything runs smoothly behind the scenes while also maintaining great customer service.
Key Responsibilities:
Customer Service
- Be the face of the company - the first point of contact for visitors and staff, helping them with whatever they need on arrival
- Signing in and registering guests, liaising with building reception and security to ensure a good arrival to the building for visitors
- Mail handling and distribution, managing the process of receiving packages from the post room
- Positively respond to both our internal and external customers through effective communication and strong customer service
- Understand procedures and processes and operate them to the required standard.
- Liaise with other teams as required to ensure issues are appropriately resolved.
- Ensuring customers focus within all areas of operational activities, and that effective relationships are maintained with key client contacts
- Promoting and maintaining the core Values of CBRE.
Health & Safety
- Assisting with managing contractors on site, ensuring they have followed the correct procedures (e.g. site inductions)
- Assisting with ensuring compliance with Health & Safety requirements (e.g. Hazard reporting)
- Manage safety checks and keep first aid kits and AED machine well stocked
- Promoting a safe working environment for all staff
- Completing building walkarounds to identify and maintenance issue and log them with the facilities team
Administrative Duties
- Raising purchase orders in line with company requirements
- Liaising with finance teams to ensure timely payments of invoices for facilities related contracts
- Manage helpdesk for all Facilities requests, responding, assigning and escalating as required, adhering to client SLAs.
- Maintain up to date records, operational manuals and playbooks
- Stock checks of stationary cupboards and placing orders with suppliers when necessary
- Badge administration for new starters and contractors - ordering badges for people, tracking loaner badgers
Person Specification:
- Proficient in use of spreadsheets, and putting together presentations (e.g. Excel, Word, Powerpoint etc)
- Knowledge of how to raise company POs on Coupa (or similar procurement system)
- Experience in a customer facing role dealing with a variety of clients
- Must demonstrate a strong sense of customer focus, and promote a sense of team spirit within the office.
- Core hours 8.00am - 5pm. Must be flexible to work outside of core hours on occasion when required.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
