Receptionist

Mid-Town Executive (Receptionist)

Location: London City

Reports to: London Executive Manager

Salary: £25,000

Benefits:

• 20 days paid holiday and an extra day every year (25 days max)
• Employee of the Month scheme,
• Monthly company social events,
• Perkbox benefits
• Perkbox Medical
• Close knit and friendly team

Reception

• Provide excellent customer service and ensure clients feel happy and supported during their working day.
• Greet tenants daily upon arrival and leave positive and warm impressions for anyone entering the building.
• Welcome all visitors and direct them to the appropriate person and floor.
• Ensure reception area is tidy, presentable and organised at all times.
• Receive, sort and distribute daily post and deliveries.
• Create close and trusting working relationships with each new client.
• Answer phone calls for the company and our virtual tenants and transfer where applicable or take messages accordingly.
• Programme fobs/access cards when requested.

Tenants

• Executive to provide day to day support to all tenants within the company portfolio.
• Ensuring a 5* service to all tenants by responding to daily office & building queries and ensuring any maintenance requests are delivered to the facilities team in a speedy manner and continual updates are communicated back to the tenant.

Buildings & Facilities

• Driving visual standards by way of doing daily checks and filling out the checklist accordingly to ensure that the building not only looks to company standards but also is maintained and in full working order.
• Actioning any maintenance or facility issues immediately by informing Facilities Manager and updating maintenance list.
• Ensuring buildings are set up 45 minutes prior to any viewing.

Team Communication

• Working as part of the Executive Team to ensure that you communicate your whereabouts at all times. This will help the rest of the team to coordinate phone calls being answered, deliveries, visitors and any urgent issues that might be occurring in a building.
• Ensure all issue, requests and important information regarding tenants and the building are passed through the appropriate lines of the Team and Management.

Administration

• Ensuring all building documentation, including client directories and building handbooks, are regularly updated, correct and accessible via Dropbox.
• Updating the company CRM system, Operate, to log all client daily requests that incur additional costs they have agreed & recharging accordingly.
• Ensure security system, Net2, is up-to-date and creating reports when requested.
• Document client move ins by creating an office inventory for each company and having the client sign it off as soon as possible.
• Supporting new and current tenants from start to finish during the move in and out process by following the checklists.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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