Address
Form of workWhat you will do in your working day
Reception Duties:
- To greet and receive patients in a courteous manner and oversee the smooth running of appointments for Doctors / Nurses / Health Care Assistant.
- To make appointments for patients who contact the surgery in person or by telephone, according to appointments policy.
- To understand and carry out the arrangements for a patient to be seen in a medical emergency in liaison with the Duty Doctor.
- To explain practice arrangements and formal requirements to all patients new to the Practice, ensuring that all procedures are followed.
- To advise patients of relevant charges for private services, receive payment and issues receipts for such monies.
- To answer general enquiries from both patients and visitors in a courteous and efficient manner.
- To receive requests for home visits and record relevant information prior to passing to Doctor.
- To receive requests from colleagues for transport and follow surgery procedures to book ambulance and document.
- To update information on computer as required. E.g. Change of name / address etc. New patient registrations.
- To relay information to patients as required by Doctors / Nurses.
- To check the Amendments and Deductions on the GP Links system daily and take action as necessary
- To oversee incoming records on GP2GP and advise the doctors of medication that requires authorisation as appropriate.
Management of Appointment System:
- Making appointments on the computer.
- Ensure total familiarity with the appointment system including regular and incidental variations.
- Ensure sufficient information is taken to retrieve the correct patient records.
- Monitor the effectiveness of the system and report any problems or variations to management.
Operation of Telephone System:
- Receive and make calls as required.
- Divert calls and take any messages as appropriate.
- Report any telephone system faults to the Reception Manager immediately.
General Duties:
- Generally assisting Doctors, Nurses and colleagues etc.
- Holiday relief and cover for sickness of colleagues when necessary.
- Ensure all windows and doors are locked before leaving surgery at the end of the day.
- Ensure all lights and other electrical equipment is switched off at the end of the day.
- Various errands as may reasonably be required by Doctors or the Practice Manager.
- Any other duties as may be required from time to time.
Administrative Duties:
- To open the post, sort and distribute appropriately.
- To prepare the internal post ready for the courier to collect.
- To prepare the external post and take to the post office.
- To check in and check out private work in the blue book with accuracy.
- To photocopy patient records for solicitors etc. as appropriate.
- To photocopy and send insurance/medical reports as required ensuring that appropriate records are maintained.
- To photocopy standard letters/forms etc. for use within the surgery.
Data Entry / Management:
- To process reports received from the Out of Hours Provider / Physiotherapy.
- To import clinical correspondence from the emails and process as appropriate.
- To scan clinical correspondence in to the patient record.
- To code clinical information using workflow ensuring READ code accuracy.
The training you will be getting
- The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
- Day release to West Suffolk College.
- Functional skills will be studied if equivalent qualifications are not held.
What to expect at the end of your apprenticeship
The position may lead on to various roles such as Administration Lead, Reception Lead and Operations Manager, upon completion of the apprenticeship.
