Receptionist And Hospitality Coordinator

We are currently looking to recruit an experienced Receptionist for our fast expanding Client based in Birmingham.

The main purpose of the role is to deliver an excellent customer service experience. You will meet and greet customers face to face as well as dealing with all aspects of enquiries and call handling.

To be considered for the Receptionist role, you’ll require the following essentials:

• Excellent communication skills written and verbal
• Similar experience within a Receptionist role ideally within a hospitality/professional environment
• A team player with exceptional customer service skills and willing to go the extra mile
• Work well under pressure and the ability to work to strict deadlines
• General computer skills (Outlook, Excel, Word) Mitel is advantageous
• Be flexible working shift patterns
• Provide excellent customer service skills and willing to go the extra mile

Reporting to the Office Manager, you’ll be working in a busy environment therefore must be able to multitask and show strong communication and interpersonal skills. Due to the nature of the role, a food hygiene or hospitality qualification would be desirable but not essential.

Reporting to the Office Manager, you’ll be:

• Ensuring the reception areas are clean, tidy and staffed at all times
• Liaising with visitors face to face
• Operating the switchboard and transferring of calls or taking massages
• Diary management of meeting rooms
• Assist Marketing team with events
• Complete daily and monthly checklists and audits and adhere to the procedures for Client Service
• Handling of stock and ensuring stock is ordered when required
• Setting up and monitoring meeting rooms
• Handling all queries or complaints in a timely manner
• Ensure that all areas are to a high standard of cleanliness and match hygiene regulations
• Completing food hygiene and health and safety training
• Willing to undertake First Aid and Fire Marshall duties

Salary & Working Hours

• £23,550 per annum DOE
• Monday – Friday between 7.30am – 6.00pm
• Full time 37.5 hours per week
• Development and learning options
• Pension
• Cycle to work
• Perks at work
• Retail discount
• Access to online academy and free course

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an employment business in relation to this vacancy.

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