Receptionist

• Permanent - 40 hours/week
• Location - Nine Elms (6 New Union Square, SW11 7BN) or City (119-121 Middlesex Street, E1 7JF)

We’re looking for a Fitness Receptionist / Client Advisor to join the Front of House team.

Ten Health and Fitness are one of the key operators within Boutique Fitness and Wellness sectors, offering a unique and integrated mix of Dynamic Reformer Pilates and Fitness Classes, Physiotherapy, Massage therapy, Clinical Exercise prescription and Retail across 10 London sites and online. We’re 6-time winners of the Tatler Gym Awards.

About the role:

The Client Advisor is the first point of contact for our clientele. They are responsible for maintaining a high level of customer service, enhancing the customer experience, and monitoring studio standards and supporting the studio management and the wider team.

Our ideal applicant is proactive, reliable, enthusiastic, proud, professional and of course, have an interest in health and fitness.

What you’ll do:

• Ensuring the best possible experience for each client, greeting & offering assistance wherever possible
• Being fully aware of the day’s schedule and appointments, and have communicated with the team
• Promoting our various services and Circle of Care
• Encouraging clients to purchase block bookings, retail or physio products
• Supporting the studio with standards and administration

What you'll bring:

• Experience working in hospitality, health and beauty industry or fitness environment
• Experience delivering premium customer service; face-to-face, over the phone or by emails
• Experience in managing bookings and reservations
• Knowledge of Mind Body Online is highly desirable

What could Ten Health & Fitness offer you?

• £11.50 per hour + commissions
• Clear career development opportunities to become Studio Manager
• Additional annual leave per year of service
• Free Pilates classes and discounted Physio & Massage sessions

Job Types: Full-time, Permanent

Salary: £11.50 per hour

Benefits:

• Additional leave
• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Application question(s):

• Why are you applying for Ten Health & Fitness?
• Where can you commute to?

Work authorisation:

• United Kingdom (required)

Work Location: In person