Receptionist

Manchester Central is an award-winning venue in the heart of one of Europe's most vibrant cities; our vaulted arches and station clock have made our venue an iconic city feature for more than 140 years.

Our experienced team of professionals lead the industry with unrivalled service standards to help our clients create engaging, memorable experiences at events of all shapes and sizes.

Your Role

Competitive salary £18,720pa / 1560 hours annualised (working on average 30 hours per week) / 25 days holiday plus bank holidays pro rata / contributory pension scheme / discounted car parking

Reporting directly to the Senior Services Manager, this role is working on a permanent, part time basis.

Your duties and responsibilities will include but are not limited to:

· Meeting and greeting visitors to Manchester Central ensuring all are welcomed in a friendly and professional manner

· Providing a comprehensive information service to the venue’s diverse customer base

· Working closely with Event Managers to fulfil any pre-event Concierge services that clients may have prior to arrival, and assist internal customers (i.e. colleagues) with ad-hoc support requests.

The ideal candidate will have:

· Previous customer service experience

· A background in concierge or equivalent role, preferably within the events or hospitality industry

· An in-depth knowledge of Manchester as a tourist destination

You must have:

· A passion for delivering excellent levels of customer service

· Enthusiasm and drive to succeed

· The ability to work flexibly

Job Types: Part-time, Permanent

Pay: £12.00 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person