Receptionist

About the role

The Receptionist’s role is vital to the smooth day-to-day experience at EFI Group for our students, staff and visitors. The Receptionist will be the unsung hero who ensures that day-to-day activities run like clockwork. With a focus on student and visitor experience, the role juggles student queries, logistical oversight, and the ever-present flow of visitors. The role is the first point of contact, embodying the ethos of the EFI Group, ensuring that our students can access support and staff across the building to enable an outstanding student experience, and setting the tone for the visitor experience. The role requires organisation, detailed planning, administrative proficiency and the human touch, which together create an environment where the EFI Group and its community can thrive.

The Receptionist will be professional, friendly, articulate, adaptable, and with the skills to build an affinity with the ethos and values of the EFI Group Community, all whilst maintaining a smart, approachable and dependable attitude. You will be a team player, with the confidence to make the right decisions to drive successful outcomes. Above all the Receptionist will be a positive, friendly and proactive person who wishes to develop your customer-service skills and support the day to day running of our amazing Group.

About you

• You will have a good general level of education with Grade C or equivalent in English.
• You will have a First Aid certificate (or willingness to train).
• You will have experience of working within a school/college or customer centric environment.
• You will have experience of working with young people.
• You will have good oral and verbal communication skills.
• You will be well organised and able to prioritise own work to meet deadlines.
• You will be able to use own initiative and work as part of a team.
• You will be security conscious at all times and have a commitment to high standards.
• Strong organisation and time-management skills needed for prioritising and balancing a busy and varied workload.
• You will have an adaptable and confident approach to meet the challenges of a fast-paced environment.

If you are interested in joining a dynamic and expanding environment to further develop your career, then we would love to hear from you.

Why The EFI?

We foster a culture where our team members can lean on each other, recognise each other and celebrate together! At the EFI, our students are at the centre of what we do and as a result, we offer hugely rewarding careers – whatever your role at the EFI, you have the opportunity to change a student’s life! If you are looking for a fast-paced and autonomous role where you can really demonstrate your impact, then look no further.

Our carefully curated benefits package offers something for everyone, whether you’re interested in:

• Furthering your development through funded professional qualifications and a personal growth allowance
• Generous and flexible leave that suits your lifestyle, including an around the world trip after 5 years’ service
• Market-leading family friendly pay, including 6 months fully paid maternity, adoption and shared parental leave
• A monthly wellbeing allowance and financial loan structures to support your financial health

Salary:

From £26,550 to £29,500 per annum, subject to qualifications and experience

How to Apply/Next Steps:

Please find the link to our application form here EFI Application Form

Please create an account and click Start Application to upload and submit your completed application form. Please note we do not accept CVs.

Closing Date:

8am on Friday, 5 July 2024

Interviews/Recruitment Day:

Thursday 11 July - In-person, Newman St. London W1

More Information/Contact us:

For more information about the EFI, visit our website and refer to the job description and person specification.

Please contact recruitment@fra.ac.uk for further information or an informal chat about this campaign.

Diversity Statement

The EFI is proud to have a student body as diverse as its central London location! With students from 17 ethnicities, traveling from all over the United Kingdom, with a variety of learning needs and a wide range of experiences and interests, we are looking to recruit a workforce that is as diverse as our amazing students and will support them to achieve their potential. If you would like to request any accommodations from application through to interview, please email us at recruitment@fra.ac.uk. Any equality and diversity information you choose to give helps to provide the HR team at the EFI with a deeper understanding of our people, and their experiences. It assists us in identifying any existing biases or gaps that the EFI can work on addressing and improving. All ED&I information you provide is strictly confidential to the HR Department and will not be seen by the shortlisting or selection panel.

Job Types: Full-time, Permanent

Pay: £26,550.00-£29,500.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Health & wellbeing programme
• Paid volunteer time
• Referral programme
• Sabbatical
• Sick pay
• Transport links

Work Location: Hybrid remote in London

Application deadline: 05/07/2024
Reference ID: RECEP_JUNE24