Who we are
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
What you will be doing
- Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.
- To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- To assist in keeping the hotel reception area clean and tidy at all times.
- To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
- To undertake all training as required (eg, first aid, health and safety, customer service).
Offering all Selina services such as tours, shuttle buses and rentals to customers
- Ensuring the best experience of all customers.
What you need for the role
- Must speak English fluently.
- Previous experience in hotels, restaurants and managing on site activities. Experience working with lifestyle brands and marketing of events is an advantage.
- Knowledge of PMS systems is an advantage.
- Knowledge and sensitivity of local culture.
- Social, energetic, creative & fun spirited personality.
- Time management skills.
- Competitive salary
- Pet-friendly (as long as your pet is friendly)
- Multiple online training opportunities
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
- Have your birthday off
- Amazing referral program with cash and global holiday packages; we know you hang out with other great people
- Extra country-specific benefits; we can tell you more during the application process.