Receptionist

Hours - 22.5 hours per week, over 3 days

• To undertake clerical, administrative and sales/hire procedures and services as laid down.
• To be competent with cash, cheque and credit card methods and the required changeover and end of day cashing up procedure.
• To provide customer service to clients and promote an ongoing high standard of customer care.
• To communicate with clients both personally and by telephone providing the fullest details of information as requested.
• To promote membership of the Y Club by demonstrating effective communication, selling techniques and to assist in showing future clients and members the full facilities.
• To liaise with the Reception Manager and his/her staff and all other departments within the Y Club and Castlefield Hotel on related matters.
• To assist in all operational aspects of the day to day running of the club
• To carry out all aspects of reception duties including the handling of fees, taking bookings and dealing with general enquiries.
• To carry out hourly cleaning checks in changing areas when required.
• To ensure a high level of hygiene and cleanliness throughout the club at all times.
• To administer First Aid assistance as and when required.
• To ensure that the highest standard of safety and security for all users and their property is maintained at all times.
• Induct and supervise work placement staff as and when required.
• Complete all areas of responsibility to required standards
• To ensure the safe use of all machinery relevant to duties.
• To comply with all aspects of Health and Safety as laid down in the Manchester YMCA Health and Safety Policy.
• Achieve all standards set at appraisal.
• Maintain confidentiality of information
• Comply with all legislative and ‘custom and practice’ requirements
• Assist in marketing of the club in terms of sales and promotion drives.
• To carry out any other duties that are commensurate with the required skills of the post.
• Any other duties as required by the Y Club Manager.

Safeguarding

· To implement the YMCA Manchester safeguarding policy.

· To report any safeguarding concerns to your line manager, to follow reporting procedures as outlined in the YMCA Manchester safeguarding policy.

PERSON SPECIFICATION:-

• To be personable, approachable and promote our reputation as Manchester’s friendliest health club.
• Maintain a high standard of personal presentation at all times including professional dress or uniform if provided.

Essential Requirements.

- Good listening and communication skills.

- Knowledge and experience of use of computers and till.

- The ability to work under pressure, especially at peak usage times.

- The ability to co-operate with colleagues to work as part of an effective team.

- A flexible approach to working practices, including shifts.

Desirable Requirements

- A current First Aid Certificate.

- Any sport/leisure/recreation based qualification of GCSE or NVQ Level 1 or above.

- Minimum one year’s experience of working in a leisure or sport based environment.

- Knowledge and use of Microsoft applications including Word or Excel and Clubwise membership management system.

Job Types: Part-time, Permanent

Pay: £12.00 per hour

Benefits:

• Cycle to work scheme
• Discounted or free food
• Gym membership
• On-site parking

Work Location: In person