Receptionist/Administrator

Job Description Job title: Medical Receptionist Responsible to: Business Practice Manager Salary £11.44 per hour Hours of work: 2 week rolling rota basis to suit the needs of the Practice Days of work: Monday Friday Hours of work: 07.50 18.30 with shifts of 7.50am 1.20pm & 1.00pm 6.30pm on alternate days Responsible for: Ensuring the patients receive an efficient service. It is expected that all duties will be carried out courteously and efficiently with total confidentiality Peel GPs require a high standard of patient and business confidentiality at all times. Main Duties: Patients Welcoming patients at the Reception desk Accepting patient arrivals for appointments for surgeries and clinics Directing patients to GPs and Nurses for appointments as required Booking Appointments for surgeries and clinics Accepting and processing requests for prescriptions via electronic methods only Dealing with enquiries Handing out sick notes Accepting pathology samples for transport to the lab Business Promote the services of Peel GPs in a professional manner Reception Waiting Area and Reception Desk Keep these areas tidy Checking of the leaflet rack on a daily basis ensuring that mandatory information is for patients is available Telephone System Dealing with requests for home visits ensuring these are relayed to the GP as per policy Dealing with enquiries Communication and Data Daily use of the clinical software system Emis Recording of accurate data both written and computerized Process messages in a timely and accurate manner as per policy Preparing data for entering on computer Participate in audits Assist with QoF (Quality and Outcome Framework) Recalls Scanning of documents Coding Referral management Liaising with other health care professionals and agencies as requested Participate in Practice learning sessions Attendance at meetings e.g. staff, I.T team and patient participation group Work as a team member Promote and represent Peel GPs at meetings/visits in a professional manner Information Governance Patients entrust us with and allow us to gather sensitive information in relation to their health and social well being.
They do so in confidence and have the right to expect that staff will respect their confidentiality and act appropriately. In the performance of the duties and responsibilities outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers/family members, Practice staff, other healthcare workers, the NHS and Peel GPs. The post-holder will have access, either written or verbal, to business sensitive information. All information is to be regarded as strictly confidential.
Information may only be divulged to authorized persons in accordance with Practice policies and procedures relating to confidentiality, NHS Code of Practice and the Data Protection Act or any other statute General Housekeeping Assisting in accurate stock control of stationery Maintaining medical records to a high standard Retrieve/File medical records as required Participate in annual appraisal or reviews Attendance at training sessions e.g. in-house and/or external Attend and comply with Health & Safety training and regulations This list of duties is a summary and duties may be revised as changes in working practice are introduced or the needs of the Practice change. With consultation/tuition/supervision your refusal in taking responsibility for these duties could be deemed unreasonable. Staff are required to undertake appropriate training as requested.
They are also required to cover duties of colleagues during periods of absence. We work in a smoke free environment and this includes building grounds.