Records Management Team Member

Join our Record's Management Team!

Pay - £11.44-£12 per hour.

• This is a full-time role with set shift patterns
• This role is office-based role in Ribble House, Ballam Road, Lytham, FY8 4TS

We are recruiting for fantastic opportunity to join a busy team in Lytham, where you will be working as part of a team to support the Records Management Team. Within the Records Management Team you will be responsible for following a wide range of processes such as scan processes, confirming customers identity, completing application forms, and working on a machine. It will be a past faced role and will be heavily IT focussed. If you have a passion for IT and enjoy an admin focussed role, this may be the role for you.

The Records Management Team provides valuable insight and feedback to our client & the wider business to drive a continuous improvement ethos and directly influence the customer and colleague experience. If this interests, you, and you enjoy working to challenging targets then be sure to apply today.

Please Note: Full training will be given

The role is full-time, and the set shift patterns are:

Mon - Thurs 16:00 - midnight.

Fri - 16:00 - 23:30.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits:

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12-week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

Daily Responsibilities:

• Have a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges.
• Ensure exceptional customer service is provided to all customers you engage with.
• Achieve challenging targets around quality, productivity & customer satisfaction.
• Use scan processes, look after application forms, purchases, load tapes onto files, customer identity checks and look after the machine you work on each day.
• Be clear & concise in written, verbal, and email communication, both internally and externally.
• Consistently meet performance indicators for accuracy and timeliness is required across all channels.

What we are looking for:

• Ability to build excellent, long-term relationships with customers based on a complete understanding of their needs and a dedication to meeting their expectations
• Dedication to delivering what is promised, ensuring that results are on time, on budget and to agreed quality standards.
• Ability to work together by involving others in goals and plans, sharing knowledge, taking a positive role in team building and seeking opportunities for cross-functional working and collaboration.
• Passion for reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
• Have a flexible approach, revising plans and decisions in light of new information and changing circumstances, dealing positively with organisational change.

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!