Recovery Claims Handler - Hybrid

Job Title: Recovery Claims Handler

Location: Tunbridge Wells Hybrid worker x 2 days per week in office x3 days working from home

Salary: £24000

Additional Benefits: Up-to 10% annual Bonus

Hours: 37.5 per week between 8 am & 6pm Monday to Friday

Employment Type: Permanent Full-Time

AA Summary

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Recovery Claims Handler, you’ll play a key part to our success and join us on this exciting motoring journey.

As a Recovery Claims Handler, you will be handling a portfolio of non-fault accident management claims and responsible for the recovery of the costs incurred. Experience in Recovery or Accident management experience is essential

#LI-THEAA #LI-Hybrid

What will I be doing?

As an AAS Recoveries Handler your responsibilities will consist of ensuring each claim is proactively managed whilst keeping our customer updated, maintaining expectations and provide outstanding customer service with an effortless journey until the claim is successfully finalised. With each claim you will need to gather evidence to support our liability decision and compose outlay documents, so we can pursue reimbursement of our losses from the negligent parties’ insurers. You will also be required to prepare files for legal proceedings to be issued by our appointed panel of solicitors or self-litigating portal

What do I need?

The right candidate will be experienced in managing non-fault claims and chasing debt from third party insurers, coming from an accident management background with experience in the field. As a confident communicator, you’ll be on the phone liaising with third party insurers to negotiate settlement of our claim using tactics to encourage the reimbursement of costs within the quickest possible timeframe. Attention to detail is key as you manage your own portfolio of claims and see them through to settlement, handling any disputes along the way, with a commercial view to settling the claims with high success.

• Recovery or Accident Management Claims experience is desirable
• Customer Service Experience required
• Insurance Claims Handling is essential
• Self- motivation
• Comfortable in a target orientated role
• Forward thinking approach in relation to working practices
• Embraces technology
• Ability to use qualities such as Empathy, Tact, Assertiveness and Diplomacy when talking to our customers
• Can think clearly and calmly under pressure

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• Diverse learning and development opportunities to support you to progress in your career
• 25 days annual leave
• Free AA breakdown membership from day 1 
• Free onsite parking
• Only 10 minutes walk from the nearest train station
• access to a 24/7 online GP
•  Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution
• Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.