Recovery Officer

We are looking for an enthusiastic person to join the Recovery Team with responsibility for the collection of Sundry Debt which are either due to customers reaching the end of the current debt recovery cycle or defaulting on current arrangements.

As a member of the team, you will ensure customer enquiries are dealt with promptly and professionally. You will be in contact with the public on the telephone and various internal departments, as well as at the Magistrates Court(s).

You will also be involved in negotiating terms of payment on debts as well as analysing and utilising the most proficient form of recovery available to the council.

You will ideally need to have 2yrs experience working within a busy office environment. You must be computer literate, flexible and willing to work in a team. Good interpersonal skills are as important as previous experience in this area.

Requirements:

• Working knowledge of debt recovery working practices and computer systems.
• Working knowledge of chasing debt via telephone
• Knowledge of the Councils policies and complaints procedure
  Knowledge of Microsoft P.C. based solutions.
• A minimum of 4 Grade C GCSE’s or equivalent qualifications, to include English and Maths

For more information please contact Anthony Griffiths on 0121 368 1155. Interviews are to take place in January 2024 at Sandwell Council House, Freeth Street, Oldbury, B69 3DE or via MS Teams.

Successful applicants will be subject to flexible working hours and must be able to work a minimum of 37 Hours per week.

Successful applicants must be available to commence employment in January / February 2024.

The council operates hybrid working. This involves working from an agreed workplace location in the borough for at least two days a week.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours.

Supporting documents
Information for Applicants
Job Description
Personnel Specification