Refugee Services Residents Manager

An opportunity to deliver successful outcomes as part of a new and dynamic service.

A chance to shape how we support refugees and people affected by forced migration.

An opportunity to help achieve Borough of Sanctuary accreditation.

To oversee internal operations of the Refugee Services team including a data review, financial processes, quality customer service and improvement. Programme Management of the Sanctuary Strategies and activity that supports and maintains Borough of Sanctuary accreditation.  

To provide support to Refugee Services officers as well as acting as appoint of contact for colleagues in other departments. To build relationships with external organisations and provide contract management to commissioned providers where necessary. 

If you are someone with:

• in-depth knowledge of sanctuary policy
• experience in programme management
• a genuine passion to support vulnerable people
• knowledge of internal local government processes

this role would be a great fit for you.

We are a newly established team in Adult Social Care and Public Health who approach an evolving policy area with positive energy and compassion for sanctuary-seeking residents. Our aim is to make the boroughs of Richmond and Wandsworth a place where everyone has the opportunity to thrive, no matter where you were born.

This role will be a hybrid of home and office-based working. You will be required to work from Richmond and Wandsworth Council.

At Richmond and Wandsworth Councils, we care more about how you work and what you achieve, rather than where you work on any given day. The difference you can make to our local communities is what really matters most to us, service delivery must always come first. We have carefully considered agile ways of working to provide the best experience for residents, stakeholders and our staff. Our agile working strategy actively supports and encourages a dynamic work environment and daily working experience. Agile working helps put the needs of our staff at the centre of everything we do, so if specific flexible working arrangements helps you with this, feel free to let us know.

Your wellbeing and the flexible way in which you can work is and will remain a key priority for Richmond and Wandsworth Councils. We want you to thrive and feel empowered in your work!

Refugee Services Residents Manager.docx

Anonymised Application Guide for candidates.pdf

To apply please click the Apply Now link below.