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About Park Hyatt London River Thames Residences
Opening 2024, Park Hyatt London River Thames Residences offers 334 residences of one, two, three and four bedroom apartments and penthouses, all in the highest class of company, and yet with a distinction all of its own, this independent icon makes the perfect base for city life.
Adjoining the Residences is Park Hyatt London River Thames, with features 203 spacious and comfortable rooms, including a mega-suite and presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel will boast exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, nail salon, spa rooms and indoor pool.
Duties and responsibilities related to the Residences Manager role
- Reporting to the Director of Rooms, the Residences Manager will ensure the smooth functioning of all aspects of the residences, including maintenance, resident services and leadership of the residences team
- Serve as a key point of contact for residents, addressing inquiries, and ensuring an exceptional experience throughout their stay
- Coordinate special requests and arrangements for guests to enhance their experience
- Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences
- Oversee the hiring of new colleagues, including sourcing, interviewing, and selecting candidates to join the department
- Support with administrative duties such as preparing the rota and submitting payroll information
About you
Previous experience in a similar role within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.
Benefits of the Residences Manager role include
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Business attire laundered complimentary
- Private Medical Health Insurance
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Residences Manager role and start your journey with Hyatt Hotels!
