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Salary- Annual Salary: Up to £28,000
- Location: Braintree
- Job Type: Full-time, Permanent
We are seeking a Refund Administrator to join our clients Finance Department. The successful candidate will take full ownership of processing customer refunds.
Day-to-day of the role:- Work closely with Customer Services and Returns departments to ensure refunds are processed and recorded correctly on OrderWise.
- Handle all refund-related queries and CRM activities.
- Communicate with customers to process partial Chip and Pin refunds.
- Issue cheques to customers for payments made by cash or mail order.
- Apply the correct fees to refunds before processing.
- Collaborate with internal OrderWise trainers to enhance employee training regarding the processing and recording of refunds.
- Liaise with the Systems department to identify OrderWise developments to improve the refunds process.
- Assist the wider Finance team with ad hoc queries.
- Personable with the ability to communicate at all levels within the business.
- Demonstrable experience in a commercial environment, interacting with other departments.
- Capable of defining and implementing process improvements.
- Strong work ethic with a desire to challenge and be challenged.
- Competitive salary up to £28,000, depending on experience.
- 30 days annual leave (includes bank holidays), with additional days for long-standing employees.
- Bespoke employee benefits programme.
- State-of-the-art staff facilities.
- Cycle to work scheme.
- Discounted or free food.
- Employee discount.
- Free parking.
- Health & wellbeing programme.
- On-site parking.
- Referral programme.
- Store discount.
- Monday to Friday: 8.30am-5pm
- Administrative experience: 1 year (preferred).
Please apply now if this role is of interest
