Regional Event Coordinator (Acrec)

Job Introduction

Are you someone who thrives working in a fast-paced environment, managing people and supporting clients? We are recruiting a Regional Events Coordinator to join the Rapport team at one of our client sites. Join our energetic team and play a key role in helping our customers to have the best customer service experience. 

The client company is a Fortune Global 500 company, where excellence and creativity are the norm every single day.

The role is 40 hours per week, office based 5 days a week and flexible hours depending on client and event needs. Regional travel will be required. 

Main Responsibilities

The Regional Event Coordinator is primarily responsible for booking, coordinating, and managing the use of the Meeting Rooms and Event Spaces across all of our Regional Offices.

• You will be the first point of contact for our Hosts, Bookers and Guests providing a warm and informative welcome and introducing them to the area and its facilities
• You will be extremely customer focused and be able to deal with enquiries and queries in a pro-active and efficient manner ensuring guest satisfaction at all times
• Assist with the coordination and production of all assigned meetings and events
• Coordinate the planning and delivery of all aspects for an event, taking complete ownership for each event from the initial enquiry, availability and diary management through to the delivery and follow up of all bookings
• Work in partnership with all other service providers to develop and deliver events successfully

The Ideal Candidate

Key requirements

• Minimum of 2 years’ reservations or event organising experience

The ideal candidate will: 

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have the passion and drive to deliver the very highest levels of customer service 
• Have an outgoing personality, understanding the professional etiquette, and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Have great interpersonal skills, an outgoing and vibrant personality
• Demonstrate ability to adapt and flex your working style and behaviour to adapt to the environment of the site you are working at
• Demonstrate an excellent command of the English language, both in verbal and written communication
• Be creative, proactive, organised, detail-oriented, process-driven, quick learner and resourceful with a can-do attitude
• Have the ability to work well under pressure and act both proactively and intuitively 
• Ideally have front-of-house reception experience in a luxury hotel, premium airline, retail, or a corporate environment 

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to Aviva DigiCare Workplace App
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work
• Employee Assistance Programme

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport