Regional Facility Manager

About the Role

Who do I report to?                           Head of Property Maintenance

What’s the purpose of the job? 

Leading the maintenance team in delivering exceptional facilities across a diverse region, ensuring the day to day operation of a successful DL Club and give our members an excellent experience every day, 7 days a week. As a Regional Facilities Manager, you will be responsible for the management of services and processes that support the property management strategy. You will ensure that best practices are followed to ensure maximum efficiency and that the most suitable working outcome is attained for DL Clubs and our members. You will lead and manage a team of mixed skill level operatives, on a daily basis, who will in turn support your role’s success, and ultimately ensure that the property assets are at all times suitably maintained and at an exceptional level for our members.

What will I be doing?

• Taking an active role in driving the operational standards of the clubs by using your skills to positively impact the member experience.
• Delivering member obsessed service through effectively maintained facilities.
• Ensuring the company strategy through property maintenance, internal governance and adherence to legislation at all times.
• Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, ensuring attention to detail and quick response times to defects by effectively managing a CAFM system.
• Knowing your clubs and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity, through the breadth of facilities.
• Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way.
• Ensuring the team, members and anyone in our clubs, are always in a safe and healthy environment.
• Delivering the property strategy through the maintenance teams and specialist in house contractors daily.
• Working closely with the Facilities Coordinator ensuring prompt and accurate co-ordination of all aspects of the property strategy.
• Resolving issues raised through member feedback comments and complaints in a timely manner.
• Managing repairs and ordering systems, following our operating and finance procedures with the support of the facilities support coordinator.
• Working with centrally appointed contractors to ensure consistent delivery of Service Level Agreements.
• Regularly participating and sharing knowledge and expertise with peers and other team members.
• Continuously auditing all technical aspects of all properties to establish the short, medium, and long-term maintenance requirements.
• Maintaining and managing the asset register of your clubs.
• Providing our clubs and your direct team, technical advice and support on all aspects of routine maintenance and repairs.
• Developing your team through inspired leadership, adopting a coaching approach where possible and supporting and developing your team by ensuring full utilisation of workshops, e-learning and apprenticeships offered by the company or external training where appropriate.
• Managing a team of engineers to provide support and work required within clubs, to deliver work on time and to a high standard. 
• Regularly reporting at intervals as described in the property strategy to the Head of Property and other functions as prescribed.
• Supporting colleagues in other regions as and when required.
• Forming and maintaining strong collaborative working practices with the property team and wider business.
• Ensuring that regular reporting is undertaken to keep the Head of Property fully updated of defects within the estate.
• Embed the David Lloyd values into the work you do every day.
• Delivering ad hoc projects and activities as required.

 How will I be measured? 

• Through the KPI measures within the DL Clubs ways of operating.
• Delivering individual personal objectives set by the Head of Property.
• By what members and team members tell us about our facilities.
• My performance and my personal objectives aligned to our strategies and values.
• Compliance against all legislative and company audits.
• The financial performance of opex expenditure against the central measure.
• The delivery of dilapidation capex expenditure.
• The statutory compliance of your clubs.
• The productivity of your direct team against set company key performance indicators.

What qualifications, skills and experience do I need? 

• Experience in managing skilled contractors – Essential
• Experience in managing a diverse workforce and attaining results through collaborative working practices – Essential.
• Previous experience working in regional or multi- site environment.
• Pool Plant Operators Qualification (STA or similar) – Essential
• Facility management qualification at level 4 or above and/or working towards this – Essential
• Shows a genuine passion when engaging with members and team members
• Demonstrates excellence in customer service
• An underpinning knowledge of budgets and how to deliver against these – Essential
• Strong listening and collaboration skills
• Team player
• Financial acumen to enable the successful delivery of property services in your clubs
• A recognised trade qualification or suitable evidence that demonstrates an underpinning knowledge of property maintenance services – Essential
• An underpinning knowledge of energy management – Desirable
• Full driving licence